Cosmos 100 Hotel & Centro de Convenciones - Hoteles Cosmos

The hotel offers a comfortable and welcoming experience, with its impressive facilities, including a rooftop pool and spa, standing out as a signature feature. Guests consistently highlight the hotel's perceived safety and the excellent staff service, which contributes significantly to a positive atmosphere. The delicious breakfast and central location are also frequently praised. This makes the hotel an ideal choice for business travelers seeking convenience and security, couples looking for a comfortable and well-serviced stay, and families who appreciate amenities like a pool. To enhance your visit, be aware that while the hotel provides good value, some areas are noted as needing updates, and certain in-room amenities might require a specific request.

Facilities & Amenities
Most guests appreciate the hotel's pool, often described as beautiful and perfect for children, and the hot tub, though some note they may not always be ready or have limited operating hours. The spa area is generally well-received, offering a relaxing experience, but some guests found it messy or difficult to book massages, and it also has limited hours. The gym receives mixed feedback; while some find it functional, others describe it as terrible or basic, with limited or broken equipment and restricted access hours. The hotel also features excellent meeting rooms and a convention center, making it a suitable venue for corporate events. A common point of feedback is the requirement to purchase a swim cap for pool use.

Cleanliness & Room Comfort
Rooms are generally described as clean and comfortable, with many guests praising the spaciousness and comfortable beds that ensure a good night's sleep. However, some guests found the beds to be very firm. While some rooms are noted as modern, others are perceived as old or in need of renovation, with issues like poor sound isolation leading to street noise. Common complaints include the absence of a mini-bar, tea/coffee making facilities, or complimentary water bottles. Some bathrooms have been criticized for unpleasant smells, mold, or dirty conditions, and some showers are reported to be barely functional or not fully enclosed, leading to wet floors.

Dining & Food Quality
The breakfast buffet is a highlight for many guests, consistently described as delicious, sumptuous, and offering a wide variety of options. However, some found it to be average, basic, or repetitive, with limited choices for vegetarians or vegans. The hotel's restaurants generally receive positive comments for their delicious food, varied menus, and good presentation, with specific dishes like pasta and local specialties being well-regarded. Room service is often praised for being fast and of good quality, though some guests experienced issues with food arriving cold or inconsistent, and occasional difficulties reaching the service by phone.

Location & Accessibility
The hotel boasts a central location in a generally safe and pleasant neighborhood, making it easily accessible from the airport and convenient for reaching various attractions. Guests appreciate its proximity to public transportation and the ease of walking around the area. However, some reviews suggest the immediate vicinity might not be the most vibrant for restaurants or nightlife, and self-mobilization at night could be challenging. A significant number of guests noted ongoing construction work nearby, which can lead to loud noise and dust, impacting the immediate surroundings. Parking is available and generally easy to find.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. Most guests report a quick check-in process and appreciate the overall professional demeanor of the team. However, there are notable instances of mixed feedback, with some guests experiencing unprofessional or unhelpful interactions from certain reception or security personnel, including instances of rudeness or a perceived lack of understanding of English. Despite these isolated issues, the majority of reviews commend the staff for their dedication to service.

Additional Information
Many guests observe that the hotel, despite its positive attributes, appears old and could benefit from renovation or maintenance, particularly in certain areas like bathrooms and some room features. A recurring concern involves payment discrepancies, with some guests reporting being double-charged or experiencing unauthorized credit card withdrawals. Several reviews mention the absence of air conditioning in rooms, which can lead to discomfort, with some receiving only a fan as an alternative. While the hotel is a popular venue for corporate events, some attendees reported issues such as alleged theft or staff requesting additional payments for pre-paid services during events.