Crossroads Hotel

The hotel is celebrated for its industrial-chic design, a stunning transformation of an old factory building that creates a unique and vibrant atmosphere. Its rooftop bar is a significant draw, offering a lively social hub. This destination is ideal for couples and young adults seeking a stylish getaway, as well as sightseers keen to explore the local art scene, breweries, and diverse culinary offerings. Pet owners will also find it exceptionally accommodating. To ensure the best experience, guests are advised to check the hotel's event calendar, as private functions can impact access to certain areas, and to plan parking in advance, considering both valet and nearby garage options.

Facilities & Amenities
The hotel offers a range of popular facilities, most notably the rooftop bar, Percheron, which is a major highlight for many guests, though it can be very busy and sometimes requires reservations. The lobby bar, XR, also provides a lively and inviting atmosphere. For those looking to stay active, a well-equipped fitness center is available. Guests appreciate the thoughtfully curated mini-bar and snack bar selections, which often feature local products. The hotel also provides pool tables and shuffleboard in the lobby bar area, adding to the entertainment options. Some guests noted the absence of ice machines on guest floors, requiring them to obtain ice from the bar or front desk.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as spotless and well-maintained. The beds are frequently highlighted for their exceptional comfort, ensuring a restful stay. Rooms feature a unique industrial design with high ceilings, often incorporating concrete floors in entryways and bathrooms, and are generally described as spacious and well-appointed. The bathrooms receive positive remarks for their size and the quality of showers, which offer good water pressure and high-quality toiletries. While many rooms are quiet, some guests reported noise from adjacent rooms, hotel events, or street activity, and a few mentioned minor issues like a dripping shower or AC unit noise.

Dining & Food Quality
The hotel offers excellent dining experiences through its in-house Lazia restaurant and the XR Cafe and bar. The food quality is consistently rated as superb, with guests raving about specific dishes such as the pizza, pork shoulder, Caesar salad, breakfast burrito, and avocado toast. The cocktails crafted at both the lobby and rooftop bars are highly commended for their quality and expert preparation. While the overall dining experience is overwhelmingly positive, some guests occasionally noted slow service at the bars, particularly during peak hours, which they attributed to the popularity and occasional understaffing of these venues.

Location & Accessibility
The hotel's central location in a historic and vibrant arts district is a significant advantage, making it highly walkable to numerous local attractions, including art installations, breweries, and a wide array of restaurants and cafes. It also offers convenient access to public transportation, such as the streetcar, facilitating exploration of the wider city. Parking is primarily offered through a valet service, which guests found efficient but noted it can be expensive. Some guests opted for nearby parking garages as a more cost-effective alternative. A few reviews mentioned ongoing construction in the surrounding area, which occasionally made direct access slightly challenging.

Staff & Service
The staff at the hotel consistently receives outstanding praise for their exceptional friendliness, helpfulness, and accommodating nature, often going above and beyond to assist guests. Reviewers frequently highlight the quick check-in process and the staff's responsiveness to various requests, including room changes and printing services. The attentive service provided by the entire team, from the front desk to housekeeping, contributes significantly to a positive guest experience. The valet service is also frequently commended for its efficiency and polite interactions. Furthermore, the hotel is notably pet-friendly, with staff showing genuine affection and providing thoughtful amenities for animal companions.

Additional Information
The hotel maintains a welcoming pet-friendly policy, providing amenities such as a doggy bed and water bowl in the room, though a fee is applied. Guests appreciate the flexibility of late check-out options. Unique touches include a complimentary welcome beer upon arrival, reflecting the building's history, and the hotel's commitment to featuring local vendors in its mini-bar selections. Some guests noted the absence of in-room coffee makers and microwaves, and a few pointed out that laundry service was not available despite a laundry bag being provided in the room.