Dña Monse Hotel Spa & Golf

The hotel's signature feature is its spectacular rooftop pool and terrace, offering panoramic views of the salt lakes and city, making it a memorable spot for relaxation and drinks. This tranquil setting, combined with spacious rooms and a generally attentive staff, makes the hotel an excellent choice for couples seeking a relaxing getaway and event attendees looking for a convenient and well-equipped venue. Its location, while quiet, means it's well-suited for travelers with a car or those who don't mind using taxis to explore. To enhance your stay, consider booking a spa treatment for a truly rejuvenating experience, and be aware that while the hotel offers a peaceful retreat, transport is generally needed to reach the bustling city center.

Facilities & Amenities
Guests consistently praise the hotel's rooftop pool and terrace, highlighting it as a beautiful area with stunning views of the salt lakes, ideal for unwinding and enjoying beverages. The hotel also features a spa that is generally well-regarded for its intimate and relaxing atmosphere, offering various massages and basic hydrotherapy circuits. A gym is available for guest use. Parking is convenient, with both free outdoor spaces and a paid underground garage providing secure options. However, the Wi-Fi quality is a frequent point of dissatisfaction, with many guests reporting poor signal and frequent disconnections in their rooms, hindering their ability to stay connected.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, modern, and very clean, with many guests appreciating the large, comfortable beds and ample bathrooms, often featuring walk-in showers. Some guests, however, found the mattresses to be too hard or worn, impacting sleep quality. A common point of feedback is the absence of tea and coffee making facilities in the rooms, which many expect from a four-star hotel. Noise levels are a significant concern for some, with complaints about poor sound insulation leading to disturbances from adjoining rooms, cleaning staff in the early morning, and outside noise from events or the terrace. Minor maintenance issues like non-working hairdryers or oxidized towel rails are occasionally mentioned.

Dining & Food Quality
The hotel offers a restaurant and a rooftop bar for dining and drinks. While the dinner menu and food quality in the main restaurant generally receive positive remarks, with some praising specific dishes and the overall experience, the breakfast buffet often garners mixed to negative feedback. Many guests report that the hot food items, such as eggs and bacon, are frequently cold or of poor quality. The breakfast variety is also sometimes described as limited for a hotel of this category. The rooftop bar is popular for its cocktails and views, though some find the prices to be on the higher side and note occasional issues with service or limited operating hours.

Location & Accessibility
The hotel's location is frequently mentioned as being away from the city center and main tourist areas of Torrevieja, offering a quieter environment but necessitating transportation for exploring. Guests often state that a car is needed to access attractions, restaurants, and beaches, or that taxis are required, which can add to costs. Despite this, its proximity to the motorway is seen as convenient for those traveling by car. There is a bus stop directly outside the hotel, providing some public transport access. Parking is readily available, with both free outdoor spaces and a paid underground garage, though some guests express confusion or dissatisfaction regarding the distinction between free and paid options upon arrival.

Staff & Service
The staff generally receives praise for being friendly, helpful, and attentive, particularly the reception team who are often highlighted for their professionalism and willingness to assist with requests, including arranging taxis and providing local information. Many guests commend the housekeeping staff for maintaining high levels of cleanliness. However, there are isolated but strong complaints about specific staff members, particularly in the restaurant and bar, being unprofessional, rude, or unresponsive, which significantly detracts from the guest experience for those affected. The check-in process is typically described as smooth and efficient, contributing to a positive first impression.

Additional Information
Access to the spa is often an additional cost and requires advance booking, with some guests expressing frustration over the need for cash payment and the requirement to purchase swimming caps on-site. There are mixed reports regarding the children's policy in the spa, with some guests experiencing disturbances from children despite being assured of restricted access times. The hotel's approach to noise management is a point of concern, with guests reporting disturbances from loud parties or events on the rooftop terrace, sometimes extending late into the night, and a perceived lack of hotel intervention. Some guests also note issues with smoking in outdoor areas not designated for it.