Delta Hotels Helena Colonial

The hotel offers a beautiful and spacious property that many guests find impressive and authentic, often noting its updated facilities and comfortable accommodations. A key feature is its pet-friendly policy, making it an excellent choice for pet owners traveling with their animals. The hotel is well-suited for business travelers due to its well-regarded conference center, and families or couples seeking a relaxing stay with generally comfortable beds. While the staff often receives praise for their helpfulness, guests frequently comment on the need for improved consistency in housekeeping services and the operational status of advertised amenities. To enhance your experience, it is recommended to confirm the availability of specific facilities like the pool or restaurant before your stay, and to proactively arrange for daily room cleaning upon check-in.

Facilities & Amenities
Most guests appreciate the presence of a pool and hot tub, though some have been disappointed by unexpected closures for maintenance. The hotel offers ample parking, which is a significant convenience for travelers. Guests can enjoy entertainment options like logging into their own Netflix accounts in rooms and utilizing the hotel's bar area, which also features gambling machines. The conference center is noted as a beautiful and functional space. However, some guests have reported issues with in-room amenities such as broken mini-fridges, non-functional bathroom exhaust fans, or the absence of bathroom fans altogether. There were also isolated complaints about the cleanliness of the coffee pot and a lack of extra blankets in rooms. The spa has also been noted as being closed for maintenance.

Cleanliness & Room Comfort
While some guests found their rooms to be spacious and generally clean with comfortable beds and pillows, a significant number of reviews highlight pervasive issues with cleanliness and room maintenance. Many guests reported finding their rooms uncleaned upon arrival, with issues such as unmade beds, dirty towels on the floor, stained carpets, and unclean bathrooms featuring used soap bars or black rings in tubs. There were also complaints about musty odors and brown-tinged sheets. Guests frequently noted problems with broken beds, non-functional TV remotes, and a lack of shampoo replacement. Noise is a recurring concern, with reports of thin walls allowing sound from neighboring rooms and hallways, creaking floors, and significant freeway noise. The policy of housekeeping by request only also led to frustration for many, as it was often not clearly communicated.

Dining & Food Quality
The hotel features a bar that is generally well-regarded by guests. However, feedback on dining options and food quality is overwhelmingly negative. Many guests expressed significant disappointment with the advertised in-house restaurant, which was frequently found to be closed or unstaffed, particularly on weekends, despite being promoted online. The complimentary continental breakfast also received widespread criticism; while some found it adequate for a quick start, most described it as a "joke," consisting primarily of dry cereals, muffins, and hard-boiled eggs with no hot options. Guests reported extremely slow service at the restaurant when it was open, leading to long wait times and frustration. The lack of available hot breakfast and the general quality of the provided breakfast items were major points of contention for many visitors.

Location & Accessibility
The hotel's location receives mixed feedback from guests. While some found it convenient for their specific needs, such as visiting local friends, others wished it were closer to the downtown area for easier access to attractions. A significant positive aspect is the availability of ample parking surrounding the hotel, which is highly appreciated by those traveling by car. However, the hotel's proximity to a highway is a recurring point of concern regarding noise. While some guests found the traffic noise manageable and not overly distracting for sleep, many others reported it to be quite loud within their rooms, impacting their comfort. Some guests also felt that the hotel's location, given the limited tourist activities in the immediate vicinity, did not justify the perceived higher price point.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and personable demeanor. Many guests highlighted instances of excellent service, with individuals at the front desk and in the bar going "above and beyond" to assist with requests and provide a welcoming atmosphere. The check-in process is often described as quick and efficient. However, there are notable instances of negative interactions, particularly with some front desk staff members who were perceived as having an "attitude" or being annoyed by guest concerns. Some guests also reported issues with staff being frequently absent from the desk, leading to delays. Despite these isolated negative experiences, the overall sentiment regarding the staff's dedication to hospitality and their willingness to help is largely positive, contributing to a pleasant stay for many visitors.

Additional Information
Guests should be aware that some experiences have been impacted by the behavior of other visitors, with reports of unsupervised children running in hallways late at night and disruptive conduct in the pool area, including excessive noise and cleanliness issues. Additionally, some guests encountered problems with the pre-check-in process, where their credit cards were reportedly charged for amounts exceeding their agreed-upon booking without prior authorization. It is advisable for guests to monitor their billing closely and address any discrepancies with the front desk promptly. While the hotel is appreciated for its authentic character and appearance, these points highlight areas where the overall guest experience can be significantly affected by factors outside the hotel's direct control or by specific administrative processes, underscoring the importance of vigilance during your stay.