Delta Hotels Kingston Waterfront

The hotel stands out for its exceptional waterfront location, offering stunning views of the marina and Lake Ontario, making it a truly memorable destination. This prime setting positions guests perfectly for exploring downtown Kingston, with easy access to numerous restaurants, shops, and attractions within walking distance, including the ferry for the 1000 Islands cruise. It is an ideal choice for sightseers and couples seeking a romantic getaway with picturesque vistas, as well as families who appreciate the spacious accommodations and convenient access to city highlights. Guests consistently commend the hotel's overall cleanliness, the comfort of its rooms, and the highly attentive and friendly staff who contribute significantly to a positive experience. To enhance your stay, consider requesting a room with a water view to fully immerse yourself in the scenic surroundings, and be mindful that while convenient, on-site parking is a recurring point of discussion among visitors.

Facilities & Amenities
Guests frequently praise the hotel's rooftop pool and hot tub, often highlighting the amazing views of the water available from this area, making it a popular spot for relaxation and enjoyment. The pool area is generally described as clean and well-maintained, with plenty of fresh towels available. A fitness center is also available for guests, though some reviews suggest it could benefit from updated equipment or maintenance. Rooms are equipped with a mini-fridge, which is a convenient amenity for storing beverages and snacks. The hotel provides free Wi-Fi, ensuring guests can stay connected throughout their visit. For those with electric vehicles, an EV charger is available, though its availability can be limited, especially during peak times. Other conveniences include readily accessible ice machines and vending machines on various floors, catering to immediate needs and enhancing the overall guest experience.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently praised by guests, who often describe them as spotless and well-maintained. Many reviews highlight the comfortable beds and high-quality linens that contribute to a restful night's sleep. While rooms are generally considered spacious, some guests found the bathrooms to be notably small or tiny, with a few mentioning outdated decor, peeling paint, or issues with dirty grout in the showers. Noise levels received mixed feedback; some guests reported hearing conversations or activity from adjacent rooms due to thin walls or noise from the hallways, while others noted issues with loud heating/AC units or noisy mini-fridges. The presence of laminate floors in some rooms was also cited as contributing to increased noise.

Dining & Food Quality
The on-site restaurant, AquaTerra, receives widespread acclaim for its food quality and the overall dining experience. Guests consistently praise the breakfast options, often describing them as excellent and varied, though it is not always included with the room rate. The restaurant's atmosphere and the waterfront views from the dining area are frequently highlighted as significant positives. Many guests enjoyed dinner at the restaurant, with specific mentions of delicious items like a charcuterie board and homemade salsa. While the bar and lounge area are appreciated, some found the ambiance lacking. Room service received mixed reviews, with some guests reporting issues with food temperature or incorrect orders, and others noting that the kitchen closes relatively early in the evening.

Location & Accessibility
The hotel's waterfront location is a significant draw, placing guests directly in the heart of downtown Kingston. This prime spot allows for easy walkability to a multitude of restaurants, shops, and popular attractions, including Kingston City Hall and the departure point for the 1000 Islands cruise. Guests appreciate the convenience of exploring the city on foot. Parking is available on-site, often in an underground parking garage, which is convenient. However, many guests found the parking to be tight, especially for larger vehicles, and some noted that it can be difficult to find a spot during peak hours due to shared access with the restaurant. Several reviews suggested that a valet service would greatly improve the parking experience.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, such as offering room upgrades, providing complimentary items for special occasions, and assisting with parking, even helping to guide larger vehicles. The check-in and check-out processes are generally described as quick and smooth, though some guests experienced delays with early check-in requests, which were often mitigated by staff efforts. Housekeeping and restaurant staff are also commended for their service, contributing to a positive overall experience. The hotel is noted for its pet-friendly service, with staff welcoming furry companions with treats and belly rubs, making stays comfortable for guests traveling with animals and enhancing their visit.

Additional Information
The hotel is currently undergoing ongoing renovations, which some guests noted can lead to noise during the day, particularly from 7 AM, despite claims of work starting later. These renovations also impact the appearance of common areas like hallways, with some mentioning temporary conditions. A distinctive scent policy is in place, with a strong fragrance diffused throughout the hotel, which some guests with sensitivities found problematic, describing it as pervasive. The hotel has a pet-friendly policy, welcoming animals with treats upon arrival. Some guests reported issues with no daily housekeeping or towel replacement unless specifically requested, indicating a shift in service. There were also mentions of a strict cancellation policy and discrepancies when booking through third-party sites versus directly.