Delta Hotels Newcastle Gateshead

This hotel is highly regarded for its prime location adjacent to a major shopping and entertainment complex, making it an ideal choice for shoppers and families seeking convenience and leisure. Its on-site leisure facilities, including a pool and spa, are a significant draw, providing ample opportunities for relaxation and recreation. Guests consistently commend the hotel's overall cleanliness, the spaciousness of its accommodations, and the exceptional service provided by the staff. For business travelers, the accessible location and comfortable rooms are a good fit. To enhance your stay, consider requesting a room away from external noise sources, such as extractor fans or building systems, and be sure to take full advantage of the hotel's well-regarded leisure amenities.

Facilities & Amenities
The hotel offers a range of leisure facilities that are a significant highlight for many guests, including a swimming pool, sauna, and steam room, which are generally well-maintained and enjoyed, though some found the pool water temperature inconsistent or too shallow. The fitness center is noted for being well-equipped. Most guests appreciate the convenience of free Wi-Fi throughout the property. However, there are recurring comments about the lifts being slow, with only one often operational, leading to wait times. Rooms typically feature a Nespresso machine and an under-counter fridge, though some guests noted a lack of easily accessible plug sockets near the beds for charging devices. Air conditioning functionality received mixed feedback, with some rooms reported as being too warm.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend their cleanliness, often highlighting the comfortable beds and high-quality linens that contribute to a restful night's sleep. However, feedback on pillows is mixed, with some finding them too soft. The bathrooms are frequently described as dated or in need of refurbishment, with specific mentions of mold around the bath, leaky taps, or inconsistent shower temperature and pressure. Noise levels are a concern for some, particularly from external sources like extractor fans or internal building systems, which can disturb sleep, though many rooms are reported as quiet. Issues with air conditioning not functioning effectively also contribute to discomfort in some instances, leading to overly warm rooms.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its extensive variety and quality, with many guests enjoying the option of cook-to-order omelettes and a wide selection of hot and cold buffet items. The on-site restaurant generally offers good food quality, with specific dishes highlighted positively, though some guests found the menu limited or the overall food experience average. The bar area is often described as pleasant and well-stocked, serving good drinks. However, feedback on room service is mixed, with some guests reporting issues with order accuracy, delivery times, or food temperature upon arrival.

Location & Accessibility
The hotel's central location is a significant advantage, being directly adjacent to the Metrocentre and a large retail park, providing abundant shopping, dining, and entertainment options within easy walking distance. It is also conveniently situated just off the A1, offering excellent accessibility for guests traveling by car, complemented by ample free parking on-site. While not in the city center, the hotel benefits from good public transport links, including bus and train access to Newcastle, making it a practical base for exploring the wider area. Some guests noted that traffic congestion can be an issue in the immediate vicinity during peak times.

Staff & Service
The staff consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness across all departments, from reception to the restaurant and leisure facilities. Guests frequently highlight the smooth and efficient check-in process. Staff members are often commended for their proactive approach in accommodating requests, such as providing mattress toppers, extra pillows, or promptly addressing any room-related issues. The overall impression is one of outstanding customer service, with many guests noting that the staff's dedication significantly enhances their stay and contributes to a welcoming atmosphere.

Additional Information
The hotel is a popular choice for families and frequently accommodates large groups or events, which can sometimes lead to increased noise levels or busier common areas, particularly the pool. Some guests have noted that certain areas of the hotel, including some rooms and leisure facilities, appear dated and could benefit from refurbishment. There were occasional reports of maintenance issues within rooms, such as non-functioning appliances or fixtures. Guests also mentioned a lack of comprehensive hotel information within the rooms, requiring them to contact reception for details on facilities or services.