Delta Hotels Norfolk Airport

The hotel offers a modern, clean, and stylish environment, creating a welcoming atmosphere for guests. Its signature feature is the highly praised 24/7 airport shuttle service, which provides exceptional convenience for travelers. Guests consistently highlight the spacious and comfortable rooms and the excellent staff who are professional, attentive, and genuinely friendly. The hotel's location is particularly advantageous for those with early or late flights, as it is very close to the airport. It is also well-suited for both business travelers seeking convenience and leisure travelers looking to explore local attractions, including downtown. To ensure a comfortable stay, guests might consider requesting a room away from high-traffic areas like elevators to minimize potential noise, and be aware of the additional charge for parking.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience and comfort. Many guests appreciate the well-equipped fitness center or gym, though some have noted issues with broken equipment. While an indoor pool is available, numerous reviews indicate it is frequently closed, out of service, or has limited operating hours, which has been a source of disappointment for some. The elevators are a recurring point of concern, often described as slow, with only one being operational, or even completely out of service, leading to long waits or the need to use stairs. Complimentary free Wi-Fi is available, and the presence of an on-site Starbucks and a convenient snack pantry on guest floors are highly valued. A Bonvoy elite lounge is also available, offering self-service snacks and beverages.

Cleanliness & Room Comfort
Guests generally commend the cleanliness and comfort of the rooms, often describing them as spacious, modern, and well-appointed. The beds are frequently praised for being exceptionally comfortable, ensuring a restful night's sleep, though a few guests found them to be stiff or worn. While many found the bathrooms to be spotless, some reviews mentioned issues such as outdated fixtures, dirty grout, or hair in the tub. Noise levels received mixed feedback; some guests experienced disturbances from neighboring rooms, road traffic, or aircraft, while others found their rooms to be quiet. In-room amenities like flat-screen TVs and coffee makers are appreciated, and ample outlets are available for devices. However, some isolated reports noted issues with non-functional telephones or air conditioning units.

Dining & Food Quality
The hotel features an on-site restaurant and bar, which many guests found to be a convenient and pleasant option for dining. While some praised the food quality and cozy atmosphere, others expressed disappointment, describing the offerings as unimpressive, expensive, or not matching the hotel's overall vibe. Breakfast options received varied feedback; some noted the availability of grab-and-go items or an expensive buffet, while others found the food bland or the buffet room closed. The presence of a Starbucks in the lobby is a significant convenience for many, providing easy access to coffee and quick bites, though it sometimes has limited hours. Additionally, a snack pantry on guest floors offers convenient access to beverages and light refreshments.

Location & Accessibility
The hotel's airport proximity is a major advantage, making it highly convenient for travelers with flights, especially given the reliable shuttle service to and from the airport. Its location also offers good accessibility to various local attractions, including downtown Norfolk and the Naval base, though guests should be prepared to drive as there are no walkable dining options nearby. Parking is readily available on-site, but a frequently mentioned point of contention is the additional fee charged for it, which many guests found unexpected and a source of dissatisfaction. Some reviews noted noise levels from nearby Military Highway and I-64, as well as occasional aircraft noise due to the close proximity to the airport.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and attentive service. Guests frequently highlight their professionalism, helpfulness, and welcoming demeanor from arrival to departure. The check-in process is often described as quick and smooth, contributing to a positive first impression. Housekeeping is generally commended for their efficiency, though a few guests reported issues with room cleanliness or towel replenishment. The shuttle service drivers are also singled out for their excellent and accommodating assistance. Overall, the staff's commitment to providing a pleasant experience is a recurring theme, with many guests expressing gratitude for their willingness to go above and beyond to address concerns and ensure comfort.

Additional Information
A significant point of feedback from guests is the additional parking fee, which many found unexpected and a source of frustration, especially given the ample on-site parking. The elevator functionality is another recurring issue, with multiple reports of slow service, only one elevator working, or complete breakdowns, causing inconvenience. Similarly, the indoor pool closure is a frequent complaint, disappointing guests who booked with the expectation of using this amenity. Some reviews also raised mold and mildew concerns in rooms, or noted strong, unusual odors in hallways, suggesting issues with air quality or adherence to non-smoking policies. The hotel's renovation status appears mixed, with some areas looking modern while others show signs of age or wear.