Delta Hotels Sault Ste. Marie Waterfront

The hotel offers a memorable stay, primarily distinguished by its prime waterfront location directly on the St. Mary's River, providing guests with stunning views and immediate access to a picturesque boardwalk. This setting makes it an excellent choice for sightseers and couples seeking a romantic getaway, as well as families looking for convenient access to local attractions and the nearby mall. Its highly pet-friendly environment also makes it a top pick for pet owners traveling with their companions, who appreciate the accommodating staff and nearby walking trails. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, along with the comfortable accommodations. To maximize your experience, consider requesting a room with a river view to enjoy the scenic surroundings, and be aware that the hotel's on-site restaurant is popular, so making reservations is advisable, especially on busy evenings.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed to enhance guest convenience and relaxation. Many guests appreciate the on-site Starbucks for quick coffee and snacks, and the notably fast elevators which help reduce wait times, though some experienced issues with one being out of service or requiring key card access. The pool and hot tub are popular features, often praised for their cleanliness and the beautiful views they offer, with some guests enjoying watching ships pass by from the hot tub. However, some wish for longer operating hours or designated adult-only times for the pool area. A fitness center is available, though its location, requiring passage to the pool, can lead to wet floors. While free Wi-Fi is offered, some guests reported unreliable connections, particularly in conference areas or certain rooms, which impacted their ability to stream or work. Other conveniences include ice machines and water bottle filling stations on each floor, a thoughtful touch.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and premium bedding that ensure a restful night's sleep. Rooms are often described as spacious, offering large TVs with streaming capabilities, though Wi-Fi issues sometimes hinder their use. Spacious bathrooms are appreciated, some featuring heated floors and hygienic pump dispensers for toiletries. However, a significant number of reviews indicate that the rooms are dated and worn, with common complaints including damaged carpets, peeling wallpaper, loose toilet seats, dripping bathtubs, and even reports of mold or unpleasant smells. Some guests noted a lack of essential amenities like a microwave or accessible bedside power outlets. Noise levels can be an issue, with some rooms experiencing disturbances from hallway noise, barking dogs, or loud HVAC equipment, impacting overall tranquility.

Dining & Food Quality
The hotel offers diverse dining options, with the main restaurant, "The View," receiving widespread acclaim. Most guests highly recommend the restaurant for its excellent dining, delicious food, and attentive service, often highlighting the beautiful waterfront views that enhance the meal experience. The quality of dinner and brunch is frequently praised, making it a popular choice for both hotel guests and locals. However, feedback on breakfast is mixed; while some describe it as an excellent buffet with good quality and presentation, others found it underwhelming, average, or noted issues like cold or overcooked food and a limited selection without a dedicated toast station. Room service is consistently lauded as excellent. A convenient Starbucks is also located in the lobby, providing an easy option for coffee and light bites.

Location & Accessibility
The hotel's central location is a major highlight, situated directly on the scenic St. Mary's River with immediate access to a beautiful boardwalk. This prime spot offers stunning views and places guests within easy walking distance of numerous attractions, including the Station Mall, Agawa train depot, Missmarry cruise boarding points, and the Soo Locks. The proximity to the international bridge and various trails also adds to its appeal for exploration. While parking is available, with security monitoring the lots, some guests noted concerns about limited handicap spaces and insufficient lighting at night. Feedback on the surrounding area is mixed; some guests feel safe and enjoy the downtown access, while others advise caution due to the presence of homeless individuals and general urban issues.

Staff & Service
The hotel staff consistently receives high praise, with guests frequently describing them as amazing, excellent, friendly, helpful, attentive, professional, and courteous. The front desk staff are particularly highlighted for their quick check-in process, warm greetings, and willingness to accommodate requests, contributing to a smooth and welcoming arrival. Many guests appreciate the staff's dedication to providing top-notch service across all departments, from the restaurant to housekeeping. While most interactions are positive, a few guests experienced instances of slow service at the bar or minor issues with housekeeping not replenishing items or making beds properly. Overall, the staff's commitment to guest satisfaction is a recurring theme, making for a pleasant and memorable stay.

Additional Information
The hotel maintains a very pet-friendly policy, accommodating dogs and providing treats, which is highly appreciated by pet owners. However, some guests found the prevalence of dogs in common areas and occasional barking to be a nuisance, and some with allergies suggested a preference for hard surface flooring over carpet. Many reviews mention that the hotel, despite its positive attributes, is old and dated, with a clear need for renovation and updating to match modern standards. While EV charging is available, it is limited and operates with inconvenient hours, often requiring guests to use their own chargers. Some guests, particularly Marriott Bonvoy elite members, expressed disappointment regarding the lack of room upgrades despite availability. Additionally, some reviews noted issues with noise from hockey teams or other large groups, impacting the quiet enjoyment of their stay.