Delta Hotels Somerset

The hotel distinguishes itself with its extensive, beautifully renovated event spaces, making it a popular choice for large gatherings and celebrations, complemented by a vibrant on-site restaurant and bar. Guests consistently highlight the exceptional friendliness and efficiency of the staff, contributing significantly to a positive experience. The overall cleanliness of the property and the comfort of the accommodations are also frequently praised. This makes it an ideal fit for business travelers attending corporate events and meetings, event attendees celebrating special occasions, and families seeking a comfortable stay with recreational options. Leisure travelers looking for a relaxing getaway also find the modern decor and comprehensive amenities appealing. To ensure a seamless experience, guests should note the policy requiring direct requests for housekeeping services and consider asking for a room away from the highway for a quieter environment.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest stays. Most guests appreciate the availability of both an indoor and outdoor pool, often described as clean and well-maintained with ample towels provided. A fitness center is also available, noted for its good selection of equipment, towels, and a filtered water dispenser. For convenience, a Starbucks is located on-site, and a pantry offers additional options. The bar area is frequently praised for its inviting atmosphere. Many rooms include a mini fridge, balcony, and a handheld shower head. However, some guests have reported issues with the hot tub being out of order or concerns regarding its cleanliness, with a few mentioning health issues. While Wi-Fi is available, some found its signal to be weak. Additionally, the absence of electric vehicle charging stations was a point of disappointment for some travelers.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, though many guests describe their rooms as clean and spacious, featuring comfortable beds and pillows that contribute to a restful sleep. The modern decor and properly built showers with tiles are often appreciated. Some guests found their rooms to be quiet, and the heating units and bathrooms generally received positive remarks. However, a significant number of reviews highlight severe cleanliness issues, including reports of mold smell, dirty bed covers, unclean showers and toilets, hand prints, dust, and even roaches. Some rooms were described as outdated or dingy, with issues like wet spots on the floor or fixtures falling from walls. A few guests experienced a complete lack of hot water during their stay. While beds are mostly comfortable, some found the mattresses to be uncomfortably hard. Noise from the highway or other guests was also a concern for some, indicating thin walls.

Dining & Food Quality
The hotel's dining and food quality receive varied feedback, though many guests highly praise the on-site restaurant and bar for their delicious food and attentive service. The breakfast buffet is often highlighted for its excellent variety and quality, with specific dishes like Egg Benedict and a create-your-own pasta station receiving commendation. The bar is frequently described as inviting and a great spot for drinks, with some guests enjoying the cocktail selection. However, a recurring concern is the attitude of some bar staff, who were perceived as rude or unhappy, occasionally turning off televisions during events. While the food is generally well-regarded, some guests found the restaurant menu to be limited or the bar prices to be high. The absence of complimentary breakfast and the high cost of paid options were also points of disappointment for many, as was the limited availability of room service despite it being listed.

Location & Accessibility
The hotel's location and accessibility are generally viewed as convenient for those traveling by car. It is situated off the freeway, providing easy access to nearby areas and making it a suitable base for commuting. Guests consistently appreciate the ample free parking available on-site, which adds to the convenience. While the area is described as quiet and safe, it is important to note that the hotel is not within walking distance of many attractions or dining options, often being characterized as being "in the middle of nowhere" without a shuttle service. Some guests reported significant traffic noise from the nearby highway, particularly in rooms facing that direction. Despite this, its proximity to major routes makes it a practical choice for those with their own transportation or attending events in the area.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with many guests highlighting the friendliness, efficiency, and attentiveness of the team. The front desk staff are frequently praised for their welcoming demeanor and quick check-in process, often going above and beyond to assist guests with various requests, including retrieving lost items. Many reviewers commend the staff's professionalism and their ability to make guests feel valued and well-cared for. However, there are consistent complaints regarding certain bar staff members who were perceived as rude or unhappy. Furthermore, several guests reported significant issues with management, citing problems with incidental fee refunds, double charging, and a lack of responsiveness to concerns. Housekeeping service also received mixed reviews, with some guests experiencing inconsistent room cleaning and towel replacement, and a policy requiring direct requests for service.

Additional Information
Guests should be aware of several specific details that may impact their stay. A significant concern raised by some guests relates to the hot tub, with reports of Pseudomonas aeruginosa infections and hot tub folliculitis, leading to questions about cleaning and maintenance records and the effectiveness of disinfection. For loyalty program members, there have been instances where advertised elite benefits, such as lounge access or room upgrades, were not honored, leading to frustration and perceived miscommunication. Additionally, there can be discrepancies regarding check-out times, with some guests finding the hotel's stated time differs from what was booked, requiring extra effort to secure a later departure. The hotel does maintain a pet-friendly policy, which is appreciated by those traveling with animals. Unique room features include an automatic TV shut-off function, which some found frustrating, and the availability of a water filling station for hydration.