Diamond Premium Hotel & Spa

This hotel is widely regarded as a magnificent destination, offering a comprehensive resort experience with its expansive pool area and direct beach access via a pleasant pathway. Guests consistently highlight the hotel's impeccable cleanliness, the generally friendly and helpful staff, and the delicious and varied food options available. The spacious and comfortable rooms also contribute significantly to a positive stay. This hotel is particularly well-suited for families, thanks to its engaging children's animation, dedicated kids' club, and large accommodations, as well as for couples seeking a relaxing getaway with good dining and spa facilities. Golfers also find it convenient due to available transport to courses, and sightseers appreciate the bus stop directly outside. To enhance your visit, it is advisable to arrive early to secure sunbeds by the pool, and be aware that some staff may have limited English proficiency.

Facilities & Amenities
The hotel boasts a huge pool area, though some guests report it can become crowded, making it challenging to find available sunbeds without early reservation. An aquapark is available, but its operating hours can be limited or it may be closed during certain periods. For relaxation, the spa offers a hammam, sauna, and various massage options. Guests also have access to a fitness center and an indoor pool. Multiple bars are conveniently located throughout the property, including by the pool and at the beach. While free Wi-Fi is available across the hotel and beach, some guests noted occasional connectivity issues. A significant point of contention is the hotel's smoking policy, which permits smoking in many areas, including near food service and the pool, which some non-smoking guests found disruptive. Additionally, some guests observed construction defects and a limited number of elevators, leading to long wait times.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, which are described as spacious and well-maintained. Most reviews highlight the comfortable beds and modern bathrooms, with mini-bars being consistently refilled daily and fresh towels provided. However, some guests found the beds hard, leading to discomfort. Noise can be an issue, with some reporting noisy rooms due to thin walls or sounds from trolleys in the hallways. The air conditioning system was occasionally problematic, with some areas like hallways being too warm. Safety concerns were raised regarding slippery bathroom floors, and some experienced fluctuating shower water temperature. While housekeeping is generally good, a few guests noted inconsistencies, such as bins not always being emptied or issues with toilet tissue disposal. Rooms with a sea view may have partially obstructed views due to trees.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback, with many guests praising the delicious food and varied menu that includes freshly made items and daily red meat options. The Sultan Restaurant (A La Carte) is particularly well-regarded. However, some guests found the food repetitive over longer stays, and the sweets and desserts were frequently criticized for a lack of variety or appealing taste. Concerns were raised about the alcohol quality, which some found to be low-tier, and the limited availability of night food. Specific issues included food labeling being unclear or incorrect, some dishes being served cold, and isolated reports of raw meat or food causing illness. Buffet queues can be long, especially during peak hours, and some guests noted that cold coffee and certain juices incurred extra charges.

Location & Accessibility
The hotel benefits from a very good location right on the sea, offering direct beach access via a pleasant 5-minute walk through a park and underpass. This pathway is well-maintained and illuminated. For guests wishing to explore beyond the hotel, a bus stop is conveniently located directly outside the entrance, providing easy and affordable access to nearby towns like Side or Manavgat. The hotel's proximity to a river also adds to its scenic appeal. However, the hotel is situated in a remote location, meaning there are no significant attractions or amenities within walking distance. The beach itself is described as stony or pebbly in certain areas and deepens quickly, which may not be ideal for all swimmers. Some guests also reported insufficient parking and noted that local taxi services can be aggressive and expensive.

Staff & Service
The staff are largely commended for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. Many guests specifically praised the reception staff for their efficiency during check-in and willingness to assist with room changes, as well as the housekeeping team for daily cleaning and mini-bar refills. The waiters and bar staff are often highlighted for their attentive service and quick drink delivery. The animation team receives high praise for their energy, engaging activities, and positive interactions with children. However, some guests reported encountering rude staff at various points, including at the reception, pool bar, or spa. A common concern for international guests was a language barrier with some staff members, particularly for English speakers. There were also isolated reports of staff insisting on cash payment for certain services or being less attentive to guests who did not offer tips.

Additional Information
Guests should be aware that the hotel's entertainment program, while generally enjoyed, can sometimes be repetitive or appear geared towards specific guest demographics, predominantly German and Russian visitors, which some English-speaking guests found less inclusive. Certain amenities, such as popcorn, cotton candy, and some fruit juices, incur extra charges despite the all-inclusive concept. The hotel features an on-site hotel market, a hairdresser, a jewelry shop, a souvenir shop, and a game room, though the market was criticized by some for being overpriced and having unhelpful staff. Safety concerns were raised regarding slippery floors in bathrooms and public areas. While the hotel aims for high standards, some guests noted that the pool sunbeds are often reserved early in the morning, making it difficult to find a spot later in the day.