Disney Hotel New York - The Art of Marvel

This hotel offers a truly immersive experience, standing out for its captivating Marvel theme and exceptional proximity to the parks, making it a new favorite for many guests. Its signature feature is the detailed integration of Marvel artwork and design throughout, creating a unique atmosphere that delights Marvel fans of all ages. The hotel is particularly well-suited for families and sightseers due to its convenient location and spacious accommodations. Guests consistently highlight the hotel's overall cleanliness, comfortable rooms, and the attentive service provided by the staff. For those planning a visit, it is advisable to book character meet-and-greet sessions well in advance, as slots are limited, and to confirm pool availability, as some guests experienced closures.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. The swimming pool and jacuzzi are popular for relaxation after a day at the parks, though some guests noted the pool can be cold or was unexpectedly closed. A well-equipped fitness center is available for those wishing to maintain their workout routine. A unique and highly praised feature is the Hero Station and photo studio, offering interactive opportunities and themed backdrops for memorable pictures, although booking is essential. Guests also appreciate the drawing station for children, providing a creative outlet. Free Wi-Fi is available throughout the property, ensuring guests stay connected. While the elevators can sometimes be busy, the overall range of amenities contributes positively to the stay.

Cleanliness & Room Comfort
Guest feedback on room comfort is overwhelmingly positive, with many praising the spacious rooms and exceptionally comfortable beds that ensure a restful sleep. The high-quality linens further contribute to a luxurious feel. While most guests found their rooms to be very clean, some noted minor inconsistencies, such as dusty areas under beds or less thorough cleaning in bathrooms, and occasional issues with toiletries not being fully replenished. In-room amenities like the TV integrated into the mirror and a refrigerator are appreciated. Some guests experienced challenges with water pressure in the showers or difficulty regulating hot and cold water. Noise levels are generally low, contributing to a quiet environment, though some guests occasionally heard activity in the hallways.

Dining & Food Quality
The hotel offers diverse dining options that receive mixed but generally positive feedback. The breakfast buffet is widely praised for its variety and quality, offering a plentiful selection of both hot and cold items. The Downtown restaurant is frequently highlighted for its fantastic food variety and overall quality, making it a favorite among guests. The Manhattan restaurant is noted for its refined decor and good food, though some guests found the menu limited or the service slow. The Skyline Bar provides a unique and thematic experience, with guests enjoying the ambiance and special effects, despite the drinks being on the pricier side. Room service is available and generally efficient, though some found the late-night menu limited or food quality inconsistent.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience. It is situated within a short 5 to 10-minute walk to both the Disneyland Park and Walt Disney Studios Park, as well as the Disney Village, allowing for easy access and mid-day breaks. The hotel is also conveniently located near the train station, providing straightforward transportation options. Parking is available on-site, with concierge assistance for luggage, adding to the ease of arrival and departure. This prime location significantly enhances the overall guest experience, minimizing travel time and maximizing park enjoyment.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the concierge and bell staff for their efficiency with luggage and their willingness to assist with various requests, including restaurant reservations. The check-in process is generally described as quick and smooth, contributing to a positive first impression. While most interactions are positive, some guests noted minor inconsistencies with housekeeping services, such as not replenishing amenities or occasional entry despite a "do not disturb" sign. Overall, the dedication of the staff to providing excellent service is a recurring theme, enhancing the magical experience for many visitors.

Additional Information
A recurring point of feedback concerns the character meet-and-greet system, which many guests found challenging due to limited availability and the need for advance booking, contrasting with the more spontaneous encounters at other Disney hotels. Guests should also be aware that pool access is typically not permitted on the check-out day, which can be disappointing for those hoping for a final swim. For those using mobility scooters, some guests reported initial misunderstandings with staff regarding hotel policies. Additionally, some guests noted that displaying the "do not disturb" sign with the French side facing out was more effective in ensuring privacy. The hotel also implements security checks upon entry, which, while thorough, can occasionally lead to minor delays.