DoubleTree by Hilton Hotel Pleasanton at the Club

This hotel is widely recognized for its warm chocolate chip cookies offered upon arrival, a signature welcoming gesture that guests consistently appreciate. Its convenient location makes it an ideal choice for business travelers due to its easy freeway access and proximity to key corporate areas. The hotel also caters well to families attending local events like soccer tournaments, offering a comfortable base with a pool. Couples can enjoy a relaxing stay with access to various amenities. Many guests highlight the hotel's overall cleanliness and the helpfulness of its staff as standout features. To enhance your experience, consider requesting a room on the pool-facing side to minimize freeway noise, and be sure to take advantage of the complimentary access to the impressive adjacent fitness club.

Facilities & Amenities
Guests frequently praise the hotel's pool area, often describing it as nice, clean, and featuring a pleasant waterfall. However, some guests have noted that the pool may not always be heated, and the jacuzzi jets can be inconsistent. A significant highlight is the complimentary access to the adjacent Bay Club fitness center, which is consistently lauded as a world-class gym with extensive facilities, though its separate location can sometimes cause confusion. The hotel offers free Wi-Fi and ample free parking, which guests find very convenient. While the hotel provides vending machines, some have been reported as unstocked or out of order. The elevators have received mixed feedback, with several guests mentioning that multiple units were out of service during their stay, leading to longer wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spotless, and well-maintained, though many observe that the hotel's decor appears dated and could benefit from a remodel. Feedback on bed comfort is mixed; while some guests praise the comfortable beds and crisp, ironed sheets, others describe the mattresses as firm or lumpy. In-room amenities include a fridge and coffee maker. The AC system receives varied comments, with some reporting it to be loud or ineffective at cooling the room sufficiently, while others appreciate its presence on hot days. Bathroom issues include shower faucets breaking, inconsistent water flow or heat, clogged sinks, and small shower curtains that allow water to escape. A recurring concern is the thin walls, leading to significant noise from adjacent rooms and hallways, which can disturb sleep.

Dining & Food Quality
The hotel's breakfast receives high praise from many guests, described as excellent, tasty, and filling, with a good selection of options, including some healthful choices. However, some guests find the breakfast to be pricey for the variety offered. The on-site restaurant and bar provide dining options, with food quality receiving mixed reviews; some guests rave about delicious food and specific dishes like the New York strip steak, while others found the dinner offerings to be mediocre. The universally beloved warm chocolate chip cookies provided upon check-in are a consistent highlight, with the added bonus of gluten-free cookies being available. Some guests expressed a desire for better non-filtered coffee or espresso-based drinks in the morning.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to the freeway for convenient travel. Guests appreciate its proximity to various local areas, including Dublin, Fremont, and Newark, making it suitable for both business and leisure stays. It is also conveniently located near popular retail and dining establishments, such as Costco, In-N-Out Burger, and Chick-fil-A. The hotel is a favored choice for attendees of local soccer tournaments and the Goodguys Car Show due to its close proximity. While the immediate surroundings are primarily business-oriented, the hotel's accessibility to major roads and nearby amenities is highly valued. Ample free parking is available on-site, though the lot can fill up quickly during peak times.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the welcoming demeanor of the front desk team and their efficiency during quick check-in processes. Staff members are often commended for their willingness to accommodate requests and provide excellent customer service. The restaurant and bar staff are also noted for being attentive and cheerful. However, some guests have reported isolated negative experiences with front desk interactions, describing them as occasionally disinterested or unhelpful, particularly regarding information about breakfast coupons or directions. There are also recurring concerns about management's responsiveness to guest complaints, with some guests reporting difficulty reaching managers or receiving follow-up on unresolved issues.

Additional Information
Guests should be aware that the hotel does not provide complimentary purified water, requiring guests, including those needing water for CPAP machines, to purchase it from vending machines. The hotel's pet-friendly policy is appreciated by guests traveling with animals, though finding suitable outdoor areas nearby can be challenging. Several reviews indicate that the hotel is older and could benefit from a remodel or renovation to update its facilities. A significant concern for many guests is the hotel's thin walls, which allow considerable noise from neighboring rooms and hallways to penetrate, impacting sleep quality. Furthermore, some guests have reported issues with incorrect billing or unauthorized charges after their stay, leading to frustrating resolution processes.