DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

This hotel offers a distinctive, lodge-like ambiance, setting it apart with its beautiful grounds and a welcoming lobby featuring a cozy fireplace. A signature feature consistently highlighted by guests is the warm cookies provided at check-in, creating a memorable first impression. It is particularly well-suited for business travelers due to its convenient proximity to the airport and Research Triangle Park, while couples and those seeking a quiet retreat appreciate the serene environment. Many guests praise the comfortable accommodations and the generally friendly staff. To enhance your stay, it is advisable to confirm breakfast inclusions and consider bringing your own pillows if you have specific comfort preferences, as pillow quality can vary.

Facilities & Amenities
The hotel provides a range of facilities, including a pleasant outdoor pool and a well-equipped fitness center, which guests find adequate for their needs. The spacious lobby and common areas are frequently lauded for their comfortable seating and inviting atmosphere, making them ideal for relaxation or informal meetings. A significant convenience is the airport shuttle service, which is often described as prompt and reliable. While free parking is available, some guests have noted occasional issues with blocked areas. However, a recurring point of concern is the elevators, which are frequently reported as slow, hot, and sometimes out of service, causing delays. Many guests also express a desire for in-room microwaves, as currently only a shared one is available in the lobby.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many praising the comfortable beds and soft pillows that contribute to a restful night's sleep. However, some reviews indicate that the hotel's age is evident, with rooms appearing dated and showing signs of wear, such as peeling wallpaper, worn furniture, or minor maintenance issues like broken light fixtures. Noise levels receive mixed feedback; while some rooms are quiet, others report disturbances from street noise, noisy plumbing, or the air conditioning units. The air conditioning itself is a point of contention, with some finding it effective and others reporting issues with bad smells or poor dehumidification. Bathrooms are generally functional, though some are described as small or in need of renovation, with occasional issues like low water pressure or outdated fixtures.

Dining & Food Quality
The hotel's dining options generally receive positive remarks, with the restaurant and bar offering a good selection of food that many guests find delicious and reasonably priced. Specific dishes like salmon, steak sandwiches, and pasta primavera are highlighted, and the grits at breakfast are particularly praised. The warm cookies offered at check-in are a consistent favorite, adding a delightful touch to the guest experience. However, feedback on breakfast is mixed; while the buffet offers variety and fresh fruits, it is often not complimentary and can be considered pricey, leading some guests to seek alternatives off-site.

Location & Accessibility
The hotel boasts an excellent location for travelers, being conveniently situated just minutes from the airport and offering easy access to Research Triangle Park for business purposes. Its position right off the interstate makes it readily accessible by car. While the immediate surroundings are described as quiet and surrounded by trees, creating a serene atmosphere, some guests note that the hotel is not within walking distance of many attractions, shops, or diverse dining options, necessitating a short drive. Despite this, the overall accessibility for airport and business-related travel is a significant advantage.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight positive interactions with the front desk team, describing them as welcoming and accommodating, often going above and beyond to assist with requests or resolve issues. The check-in process is generally smooth and efficient, though some guests have reported isolated incidents of miscommunications regarding reservations or fees. While the shuttle drivers are frequently commended for their excellent service, feedback on housekeeping is more varied, with some guests experiencing issues such as missed cleanings, lack of fresh towels, or rooms not being serviced despite requests.

Additional Information
Guests should be aware that the hotel, while well-maintained, is an older property that some reviews suggest could benefit from further renovation to update its decor and amenities. There are recurring mentions of unexpected fees or deposits charged at check-in, which some guests found were not clearly communicated during booking. While the hotel is a popular venue for weddings and events, with positive comments about the banquet staff, some guests have noted issues with the recognition of rewards program benefits, leading to disappointment for loyal members. The hotel's policy regarding in-room amenities, such as the absence of microwaves, is a frequent point of discussion among guests.