DoubleTree Suites by Hilton Hotel Salt Lake City

This hotel is consistently praised for its spacious suites and a welcoming atrium lobby, which creates an open and relaxing atmosphere for guests. Many appreciate the ongoing renovations that have updated the property, making it feel modern and comfortable. It is an excellent fit for families seeking ample room and amenities, business travelers needing convenient workspaces and a central location, and leisure travelers exploring the city. The hotel also demonstrates a commitment to accommodating guests with mobility needs and pet owners. To ensure a smooth experience, guests are advised to confirm the availability of specific amenities like the pool or restaurant, as renovations may impact services, and to be aware of parking fees upon arrival.

Facilities & Amenities
Guests frequently commend the hotel's well-equipped fitness center, which includes Peloton bikes and a good selection of cardio machines and dumbbells, allowing for comprehensive workouts. The indoor pool and hot tub are popular features, though some guests noted they can be small or affected by renovation closures. The hotel offers Wi-Fi, though some found the standard connection weak and opted for paid upgrades. Conveniently, EV charging is available in the parking garage. The lobby and atrium areas are highlighted as beautiful and relaxing spaces, often featuring a water feature and ample lounge areas for work or socializing. Many rooms are equipped with a microwave and refrigerator, adding to guest convenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests found their rooms clean and spotlessly maintained, some reported issues such as uncleaned bathrooms, hair in the shower, stained bedsheets, or a moldy smell. Rooms are consistently described as spacious, with many appreciating the suite layout that offers separate living and sleeping areas. Bed comfort receives varied comments; some found beds comfortable and conducive to a restful sleep, while others described them as too hard or pillows too soft. In-room amenities like coffee makers and large shampoos and conditioners are appreciated. However, HVAC performance is a frequent concern, with many rooms struggling to cool below 72 degrees, leading to hot and stuffy conditions, and some reporting thermostat issues.

Dining & Food Quality
The hotel offers various dining options, with feedback often mixed. The breakfast buffet is a significant point of discussion; while many praise its variety and the quality of made-to-order omelets, others found it overpriced, understaffed, or lacking in selection, with some items being cold or rubbery. Several guests noted that breakfast was not included in their stay despite expectations. The on-site restaurant and bar receive varied reviews; some enjoy the food quality and atmosphere, while others describe the food as tasteless or the service as slow and understaffed. The complimentary warm cookies offered at check-in are a consistent highlight and a much-loved treat for many guests.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of many downtown attractions, including the Salt Palace Convention Center, Temple Square, and various shopping and dining options. Its proximity to the light rail station and TRAX station provides convenient access to other parts of the city and the airport. Parking is available in an attached garage, which is appreciated for its security and convenience, especially with EV charging options. However, the parking fee is a frequent point of contention, with many guests finding it expensive and not clearly advertised. While some guests felt the immediate area was safe, others expressed concerns about the safety of walking around at night due to the presence of sketchy individuals and general urban issues.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight specific individuals for their excellent service, warm welcome, and willingness to go above and beyond to assist with requests. The check-in and check-out processes are often described as quick and efficient, especially when utilizing the app. However, some guests reported negative experiences, including rude or unresponsive staff at the front desk, issues with reservations being incorrect, or billing discrepancies. While housekeeping is generally seen as good, some reviews mention instances of uncleaned rooms or a lack of responsiveness to cleaning requests. The staff's overall commitment to guest satisfaction is a recurring positive theme.

Additional Information
Guests traveling with pets will appreciate the hotel's pet-friendly policy, which includes no additional fees unless damage occurs and even offers treats at check-in, with a therapy dog sometimes present. The hotel is undergoing significant renovations, which, while improving the property, can lead to construction noise during the day and the temporary closure of certain amenities like the pool or restaurant. Guests should be aware that some in-room items, such as bottled water, may incur an additional charge. While many enjoy the rewards program benefits, some members have reported issues with benefits not being applied or points not being refunded correctly. The hotel's spacious suite layout is particularly beneficial for families or those on extended stays.