Eastwood Richmonde Hotel Quezon City

The hotel stands out for its central location within Eastwood City, offering direct mall connection and immediate access to a vibrant array of restaurants and shopping options, making it a highly convenient choice for guests. This prime position makes it particularly appealing to business travelers seeking proximity to local offices, families looking for entertainment and dining convenience, and couples or staycationers desiring an urban escape with everything at their fingertips. Guests consistently highlight the attentive service from the staff and appreciate the generally spacious rooms and comfortable accommodations. While the hotel provides a comfortable base, some aspects of its older infrastructure, such as elevator speed and common area air conditioning, are noted. To maximize your stay, consider requesting a room on a higher floor for better views, and be prepared for potential queues at elevators during peak times.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding their condition and functionality. The swimming pool, located on the rooftop, is generally enjoyed by families, but some guests find it to be on the smaller side with limited shade and no dedicated bar or food service. The gym receives notable mixed feedback; while some appreciate its presence, many report that the air conditioning is frequently out of order, making it uncomfortably hot and dusty, with some equipment appearing old or non-functional. Wi-Fi connectivity is also inconsistent, with some guests experiencing fast speeds while others report slow service and frequent disconnections. A significant recurring concern is the hotel's elevators, which are often slow, with only a few operating, leading to considerable wait times and long queues, especially during busy periods.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend the cleanliness, with housekeeping staff often praised for their thoroughness, even in older sections of the hotel. The comfortable beds and fluffy pillows contribute to a restful night's sleep for most, though some find the pillows too soft. While many rooms are described as clean and well-maintained, some guests note signs of aging, such as stains on carpets and sofas, or issues with loose bathroom accessories. Water pressure in the bathrooms is consistently good, with immediate hot water availability. However, some report minor issues like thin towels, non-working power outlets, or a lack of in-room amenities like bathrobes. Noise levels can be a concern for some, with thin walls allowing sounds from hallways or adjacent rooms to be audible, particularly during events.

Dining & Food Quality
Feedback on the hotel's dining options, particularly the breakfast buffet, is varied. Most guests appreciate the convenience of having breakfast on-site, with some praising the food quality, delicious options, and the availability of Filipino food choices. The coffee is also highlighted as being good by many. However, a notable number of guests express disappointment with the breakfast selection, describing it as limited, with food items running out quickly or being served cold. The egg station is sometimes located outdoors or is slow to serve, leading to long waits. In contrast, room service generally receives high praise for its efficiency, prompt delivery, and the excellent quality and generous portions of the food, making it a popular choice for guests preferring to dine in their rooms.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of Eastwood City. This prime spot offers unparalleled accessibility to a vast array of restaurants, shopping centers, cinemas, and entertainment venues, all within easy walking distance. The direct mall connection is a significant convenience, allowing guests to access the adjacent mall without stepping outside, which is particularly appreciated during inclement weather. The area is described as safe and vibrant, with ample security. For guests with vehicles, parking is available in the mall's basement, though the validation process can be complex and involve long queues, which some find frustrating. The hotel's proximity to public transportation also facilitates easy travel to other parts of the city.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently commending their friendly, accommodating, and attentive service. Many reviewers highlight the staff's professionalism, helpfulness, and genuine hospitality, noting their willingness to go above and beyond to ensure a pleasant stay. Specific mentions include efficient housekeeping and prompt room service. While the staff's demeanor is highly praised, experiences with check-in and check-out processes are mixed; some report quick and smooth procedures, while others encounter long waits or issues with room readiness. Some guests also note occasional inconsistencies in front desk responsiveness or attitude when dealing with specific requests or technical issues like key card malfunctions.

Additional Information
Several important details enhance or impact the guest experience. A recurring point of frustration for many guests is the hotel's continued use of older magnetic key cards, which frequently demagnetize, requiring multiple trips to the front desk for re-activation. Another common complaint is the lack of air conditioning in the hotel's hallways and elevators, leading to uncomfortably warm conditions, and some guests report a persistent musty or unpleasant odor in these common areas. While the hotel is popular for events and wedding preparations, this can contribute to elevator congestion and noise. Some guests also express concern about the hotel's security access, noting that elevators do not always require a key card to reach guest floors, potentially allowing unauthorized access from the mall. Additionally, guests should be aware that a fee for laundry bags is applied, which some find unusual compared to other hotels.