Surrounded by a beautifully landscaped tropical garden in the heart of Cancun, Eco-hotel El Rey Del Caribe takes pride in its refreshing outdoor pool with Jacuzzi and spa offering rejuvenating massages. Attractions such as Cristo Rey Church and Las Palapas Park are only ten minutes’ walk from this eco-friendly hotel. Offering views of the inner courtyard, the air-conditioned accommodations are equipped with free Wi-Fi access, colour cable televisions, and kitchenettes with fridge, tableware, and microwave. Private bathrooms with free toiletries and hairdryers are also fitted in the rooms. A meeting room and a computer station are found on-site. Guests can also avail the complimentary services including self-parking, luggage storage, and tour & ticket assistance. Cooked-to-order breakfast is served each day without an extra charge. There is also a restaurant which serves delectable Mexican dishes in an airy setting. Cancun Bus Station is just six minutes’ walk from Eco-hotel El Rey Del Caribe. Mercado 23 is 15-minute walk away.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
The breakfast which offers huge selection of food choices is enjoyable according to most guests. Breakfast is already included on the room package and served in satisfying amounts. Moreover, dishes are deliciously cooked so the guests all have a great breakfast experience.
Guests admired the property's modern tropical garden theme and the eco-friendly rooms. The key automated rooms and amenities such as air-conditioning units which saved a lot of energy, plus the recycle bins provided inside the rooms, recycled rain water, and pathway similar to a real forest are impressive.
Due to its close proximity to major commercial establishments, transport systems, and tourist destinations, most guests are able to visit the surrounding areas comfortably. The hotel is also located near Mexicana supermarkets, ADO bus terminal, international airport, and the beach.
The terrible performance of the air-conditioning units was very disappointing according to most guests. They could not make manual changes in the settings and the units went on and off, especially during midnight, which was very uncomfortable for the guests, especially due to the hot weather. The rooms were also not cool enough and the fans provided did not serve as sufficient alternatives.
Guests have observed the damp and mouldy smell inside the rooms. There was a combination of moulds and sewage smell, which all contributed to the unpleasant stale smell that was very noticeable among the rooms.
Aside from the poor water pressure, most guests also had issues with the lack of available hot water at some point. The water heating system was not functioning properly so guests had to endure showering with cold water most of the time.
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