Edgewater Hotel and Suites

This hotel is primarily known for its prime central location, placing guests directly amidst the island's vibrant "action" and within easy walking distance of numerous attractions, bars, and restaurants. Its spacious, apartment-like rooms, often featuring full-size refrigerators and separate living areas, are a significant draw, making it suitable for groups of friends and couples seeking a lively getaway. While many guests praise the attentive and friendly staff, others report significant issues with customer service and billing. Cleanliness receives mixed reviews, with some finding rooms well-kept, while others encounter very dirty conditions. The hotel is ideal for party-goers who enjoy the nightlife, but those seeking quiet may find the proximity to loud bars challenging. It is advisable to confirm all charges and specific policies, especially regarding deposits and golf cart rentals, directly with the hotel prior to arrival to avoid unexpected issues.

Facilities & Amenities
The hotel offers convenient golf cart rentals directly on-site, a feature many guests appreciate for exploring the island, though some report discrepancies in pricing and inclusion with room bookings. A notable absence is an on-site swimming pool; guests are directed to a shared community pool located a few blocks away, which some find inconvenient, especially for families. While some rooms are well-equipped with full-size refrigerators, microwaves, and televisions, many guests note the lack of essential in-room amenities such as Wi-Fi, coffee makers, and hairdryers. Additionally, some rooms lack basic items like bedside lamps or sufficient toilet paper and towels, impacting overall comfort and convenience. The absence of an ice machine on the property is also mentioned by some visitors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While some guests report very clean rooms and pleasant bathrooms, a significant number describe their accommodations as disgusting, citing filthy floors, stained carpets, moldy baseboards, and even instances of vomit or bugs upon arrival. Many rooms are praised for their spaciousness and apartment-like layout, often including separate living areas. However, bed comfort is a frequent point of contention, with numerous complaints about uncomfortable mattresses that are either too hard, saggy, or squeaky, leading to poor sleep quality. Noise is another major issue, as the hotel's central location means loud music from nearby bars often plays until the early morning hours, significantly impacting the quiet enjoyment of the rooms.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of the island's activity. Many guests appreciate being within easy walking distance of numerous bars, restaurants, and attractions, making it convenient to explore without needing additional transportation. The proximity to the Jet Express ferry terminal is also a plus for arrivals and departures. While the location is ideal for those seeking a lively atmosphere, it also means exposure to significant noise from the surrounding nightlife. Parking for personal vehicles is a recurring concern, as there is no dedicated on-site lot for cars; guests often need to find off-site parking, which can be inconvenient. However, the hotel does offer on-site parking for rented golf carts, which is a convenient feature for island exploration.

Staff & Service
Feedback on staff and service is highly polarized. Many guests praise the friendly and attentive staff, highlighting their helpfulness with requests and positive experiences with early check-in. However, a substantial number of reviews describe staff as rude, unprofessional, and unhelpful, particularly concerning billing and reservation issues. A major point of contention is the deposit policy, with numerous guests reporting being charged a significant deposit that is difficult to get refunded, often requiring persistent follow-up or disputes. Issues with golf cart rental service, including unannounced cancellations or discrepancies in pricing and availability, also contribute to negative service experiences. The lack of readily available management to address complex issues is a recurring complaint, leading to frustration for many visitors.

Additional Information
Guests should be aware of the hotel's deposit policy, which is frequently cited as a source of significant frustration. Unlike a hold, the hotel often charges the deposit upfront, and guests report considerable difficulty and delays in receiving refunds, sometimes requiring direct intervention or credit card disputes. The terms surrounding golf cart rentals are also a common point of confusion; while convenient, guests often find that golf carts are not included as initially implied, and there can be unexpected additional charges or changes to rental agreements. Furthermore, the hotel's car parking policy requires guests to find off-site parking, which can be inconvenient. Some reviews also mention concerns about the owner's responsiveness to guest issues and public comments, suggesting a lack of direct engagement with customer complaints.