Eklo Hotels Lyon

The hotel stands out for its modern design and eco-friendly concept, offering a fresh and appealing aesthetic that many guests appreciate. Its prime location with direct public transport access makes it an excellent choice for leisure travelers looking to explore the city and business travelers seeking convenient commutes. The hotel generally provides good value for money, appealing to budget-conscious travelers. While the staff receives mixed reviews, many guests highlight their helpfulness. However, a significant recurring concern is the challenging parking situation, with no private on-site options and costly, potentially unsafe alternatives nearby. For an optimal stay, guests should plan their parking arrangements in advance and be aware of the hotel's payment policies, as cash is not accepted.

Facilities & Amenities
The hotel features a modern design throughout its premises, including a pleasant lounge area where guests can relax. While specific recreational facilities like a pool or fitness center are not widely detailed in reviews, the hotel incorporates several eco-friendly features, such as the use of recyclable materials and an energy-saving card system for rooms, aligning with its sustainable concept. However, some guests reported issues with the elevator, noting occasional malfunctions that caused inconvenience. A more frequent concern highlighted by guests is the performance of in-room systems: the ventilation system (VMC) is often cited as being excessively noisy, making it difficult to sleep, and the air conditioning is sometimes reported as ineffective or also noisy, contributing to discomfort due to rooms being too warm. A few rooms also boast a large balcony, providing an additional space for guests.

Cleanliness & Room Comfort
Guests offer mixed feedback regarding room comfort and cleanliness. While many describe rooms as generally clean, well-decorated, and functional, specific issues are frequently raised. Some guests reported finding mold in the shower ceiling, dirty showers, or yellowish joints in the bathroom, indicating inconsistent cleaning standards. Rooms are often described as small or minuscule, with limited space, and beds sometimes pushed against walls, which can be inconvenient. Bed comfort also varies, with some guests praising the comfortable beds and quality linens for a restful sleep, while others found the mattresses too soft or uncomfortable. A lack of basic amenities like soap in the shower, glasses, or tissues is occasionally noted. Noise is a significant concern, with complaints about noisy ventilation systems, air conditioning fan noise, poor soundproofing allowing street noise to penetrate, and even mosquitoes. Some rooms also suffered from unpleasant odors, including mustiness, cooking smells from corridors, or sewage smells.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast receives mixed reviews; while many guests describe it as copious and diverse, offering good value, others found the buffet limited and sometimes lacking in replenishment, with specific complaints about the availability of cutlery or certain items. Some guests felt the breakfast was not particularly impressive for the price. The in-house restaurant also garners diverse opinions. Some guests highly recommend it, praising the food quality as copious and tasty, and finding it very convenient, especially for business travelers. However, other guests had very negative experiences, describing the restaurant as one to "avoid," citing issues with overcooked dishes like duck breast and poorly prepared eggs, along with a lack of attentive service. It's also noted that the restaurant may not be open every day, such as on Sundays, which can limit dining options.

Location & Accessibility
The hotel's central location is a significant advantage, highly praised by guests for its excellent public transport access. It is situated directly near tram and metro lines, providing quick and easy connections to the city center, train stations, and other key areas, making it ideal for exploring. The immediate vicinity offers nearby amenities such as supermarkets and fast-food options. However, a major and frequently highlighted drawback is the severe lack of private parking. Guests consistently report that there is no on-site parking, and street parking nearby is often described as difficult and unsafe, with concerns about car vandalism. The recommended alternative, a paid parking lot at a nearby store, is considered expensive and has limited hours, posing a challenge for guests wishing to stay out late. The area safety is a recurring concern for those with vehicles.

Staff & Service
Guest experiences with the hotel staff and service are notably mixed. Many guests commend the staff, particularly the evening shift, for being friendly, welcoming, helpful, and professional, contributing positively to their stay. They appreciate the attentive service and willingness to assist. However, a significant number of reviews express dissatisfaction, particularly with the morning staff, describing them as unfriendly, unsmiling, and giving the impression that guests are a bother. There are also recurring issues with the check-in process, including booking cancellations without notification, difficulties with payment methods (especially the cashless policy), and delays in room access. Some guests reported problems with room keys deactivating prematurely on departure day. Other service concerns include a lack of room cleaning or towel changes during longer stays, though baggage storage is a positive service mentioned.

Additional Information
This hotel is frequently praised for its excellent value for money, offering a modern concept and appealing design at competitive prices, making it a suitable choice for budget-conscious travelers. A critical point for guests to note is the hotel's cashless policy, as it does not accept cash payments for any services, including food and beverages, which has caused significant inconvenience for some. While the hotel boasts a modern and elegant design, some guests have found the room descriptions to be misleading, particularly regarding the size of double rooms, leading to disappointment. There were also isolated incidents of issues with obtaining invoices promptly. The hotel's pet-friendly policy is a positive aspect for those traveling with animals. Despite some operational challenges, the overall concept and aesthetic are generally well-received by guests.