El Regio Hotel

This hotel is primarily recognized for its central location, making it a convenient choice for guests visiting the CAS (visa office) and other downtown attractions. While its affordability appeals to budget-conscious travelers and those on short stays, guest experiences are notably mixed, particularly concerning staff interactions and the overall condition of the property. Many visitors appreciate the hotel's proximity to various amenities, including convenience stores, restaurants, and public transportation. However, recurring themes in reviews highlight significant issues with cleanliness, room maintenance, and the attitude of some reception staff. To ensure a smoother stay, guests are advised to confirm all room amenities upon arrival and be prepared for potential noise from both within the hotel and the surrounding urban environment.

Facilities & Amenities
The hotel's facilities receive mixed feedback, often pointing to a need for significant updates. The Wi-Fi is frequently described as slow or unreliable, with some guests reporting no internet access in their rooms. The air conditioning units are often noted as old, noisy, ineffective at cooling, prone to leaking, or having broken controls, sometimes blowing directly onto beds. Televisions are reported to be small, blurry, or non-functional due to broken controls. The elevator is a common point of concern, described as small, old, and frequently out of service, posing a challenge for guests on higher floors. Furthermore, electrical outlets are scarce and often inconveniently located, and rooms generally lack refrigerators or microwaves, limiting guest convenience.

Cleanliness & Room Comfort
Room cleanliness and comfort are highly inconsistent, with many guests expressing significant dissatisfaction. While some rooms are found to be clean, numerous reviews mention stained linens, unpleasant odors (such as humidity, sewer, or feet), and rooms not being cleaned even upon request. A major concern is the recurring presence of bed bugs and cockroaches, which severely impacts guest comfort and well-being. Towels are a frequent point of contention, often insufficient in number (e.g., one for two guests), old, worn, dirty, or not provided daily, sometimes requiring persistent requests or incurring extra costs. Bathroom design is widely criticized for poor functionality, with water leaking extensively onto the floor, lack of hot water on higher floors, and shower size being uncomfortably small. Noise levels are also a significant issue, stemming from thin walls, street traffic, and even reports of rats in the ceiling.

Dining & Food Quality
Feedback on dining options and food quality indicates limited services. The on-site restaurant operates with restricted hours, primarily serving breakfast, and some guests noted that the staff was minimal, with one person often handling both serving and cooking duties. The quality of the food, such as greasy eggs, has been mentioned as a drawback. Furthermore, the hotel enforces a strict outside food policy, prohibiting guests from bringing their own food or drinks, including water bottles and snacks, into the premises. This policy can be inconvenient for guests who prefer to dine in their rooms or have specific dietary needs.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. Guests appreciate its proximity to various public transportation options, making it easy to navigate the city. It is conveniently situated near numerous convenience stores, restaurants, pharmacies, and is particularly advantageous for those visiting the CAS (visa office) or exploring the Macroplaza. However, a significant drawback is the lack of on-site parking. Guests frequently report having to find external parking facilities, which are often distant, expensive, and sometimes perceived as unsafe, creating a considerable inconvenience for those traveling with vehicles.

Staff & Service
The reception staff receives highly mixed, though predominantly negative, feedback. Many guests report encountering rude, dismissive, unhelpful, and unprofessional attitudes, leading to frustrating interactions. Issues with the check-in process are common, including slow service, unhonored reservations, and staff giving preferential treatment to others. Housekeeping service is inconsistent, with some guests reporting no cleaning during their stay or only superficial tidying. Furthermore, maintenance requests for issues like non-functional air conditioning or televisions are often not addressed promptly or at all, contributing to guest dissatisfaction.

Additional Information
Guests should be aware of certain policies and conditions that may impact their stay. The hotel charges an early check-in policy fee, even if rooms are available, which can be an unexpected cost. Regarding room security, some guests have reported unsettling incidents, including unauthorized entry into their rooms by staff during the night. Additionally, while the hotel may display disclaimers about not being responsible for lost items, the in-room safes are frequently reported as non-functional, leaving guests with limited secure storage options for their valuables.