Eliros Mare Beachfront Poem Hotel

This hotel offers a memorable stay, distinguished by its direct beach access and beautiful, modern design, creating a truly authentic and stylish atmosphere. Guests consistently highlight the extremely friendly and attentive staff as a major asset, alongside an extensive buffet and a highly motivated animation team that ensures engaging activities. The hotel is particularly well-suited for families seeking a relaxing yet active holiday, with dedicated facilities and services, and for couples looking for a tranquil escape. Active travelers will appreciate the diverse sports offerings, while those seeking relaxation will find the overall vibe conducive to unwinding. To enhance your experience, consider requesting a room away from the main entertainment area if you are sensitive to noise, and be aware of the specific inclusions of the all-inclusive package, as some premium drinks may incur extra charges. Bringing mosquito repellent is also advisable.

Facilities & Amenities
The hotel boasts beautifully designed hotel grounds and direct beach access, providing a picturesque setting for relaxation. Guests praise the superb main pool area, which is well-maintained and offers a pleasant environment for adults. There is also a separate kids pool, though some guests felt it could be better designed. The hotel offers a wide array of well-organized sports activities, including yoga, stretching, aqua gym, and beach volleyball, keeping guests engaged throughout their stay. Free Wi-Fi is available, ensuring connectivity across the property, even on the beach. While there are ample sunbeds available, preventing the need for early towel reserving, some guests noted that the pool tiles can be extremely slippery, leading to falls. The gym is available but described as small and with somewhat outdated equipment, requiring pre-booking for sessions. The towel policy is restrictive, with specific exchange times and a deposit required, and some found the towels to be too small or not always clean.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean, spacious, and modern in design, with daily cleaning service ensuring a pleasant environment. In-room amenities such as aircon, a fridge, and a coffee machine are appreciated, and many rooms feature bug nets on terrace doors, which is a thoughtful touch. The comfortable beds contribute to a restful night's sleep. However, some guests reported issues with mosquitoes in the rooms, indicating a need for more effective screens. There were also occasional mentions of an unpleasant drain smell in some rooms or bathrooms. Noise can be a concern, particularly from noisy cleaning staff in the mornings and loud entertainment that can be heard in sea view rooms until late in the evening. A few guests experienced issues with the electricity sensor in the room, which can shut off power after a short period, posing an inconvenience, especially for those with young children.

Dining & Food Quality
The hotel's dining experience is largely positive, with an extensive buffet offering a wide selection of delicious and fresh food prepared to a high standard. The menu is varied, often featuring different themes nightly, and includes vegan options. Both breakfast and dinner receive high praise for their quality and variety. The cocktails are generally well-regarded, with many included in the all-inclusive package and prepared fresh. Guests on half board appreciate the flexibility to switch between dinner and lunch. However, some guests found that the themed evenings did not always appeal to their taste, and the all-inclusive package is not entirely comprehensive, with certain premium drinks or items incurring extra charges. While the food quality is high, some noted that the food temperature could occasionally be cool. Additionally, the desserts were sometimes described as primitive or disappointing, and the beach bar snacks were not always fresh.

Location & Accessibility
The hotel's location is a significant draw, offering direct beach access to a beautiful, sandy beach with calm, clear waters, making it ideal for swimming. The area around the hotel is generally quiet, providing a peaceful retreat. Guests appreciate the convenience of a supermarket and small shops located directly across the road, catering to immediate needs. A touristic boulevard with cafes and souvenir shops is also within a ten-minute walk. However, the hotel is situated somewhat far from major cities like Chania and Rethymno, meaning guests wishing to explore further will likely need to arrange transportation, such as renting a car. Some guests also noted the need to cross a highway to reach the nearby boulevard, which lacks a designated crosswalk.

Staff & Service
The staff at the hotel consistently receives outstanding praise for being extremely friendly, helpful, and attentive to guests' needs, creating a welcoming atmosphere from arrival. The reception team is highlighted for their efficiency, providing a quick check-in process and offering refreshments upon arrival. Housekeeping is noted for its attentive service, ensuring rooms are well-maintained daily. The animation team is a particular standout, described as highly professional, motivated, and high-energy, organizing engaging activities throughout the day without pressuring guests to participate. They are commended for their family-friendly service, interacting positively with children. Guests also appreciate the staff's willingness to accommodate requests, such as late checkout and specific food intolerances. While the vast majority of feedback is positive, there were isolated comments about some staff members, particularly at the beach bar, being less friendly, and some instances of noisy cleaning staff in the mornings.

Additional Information
Guests should be aware of an environmental tax of ten euros per night. While the hotel provides reusable thermos bottles as part of its eco-friendly initiatives, some plastic cups and bottles are still in use. The all-inclusive package has certain limitations, with some drinks and menu items incurring extra charges, which can be confusing for guests expecting full coverage. The mini disco for children is noted for its repetitive song selection and late start time, which may not be ideal for younger children. The kids club facilities are described as somewhat poor and lacking in activities for very young children, with staff sometimes focusing more on older or German-speaking children. The stone pavement around the hotel, while aesthetically pleasing, can be challenging and slippery for toddlers, leading to falls. The towel policy is quite restrictive, allowing exchanges only during a specific two-hour window in the afternoon and requiring a deposit. The gym is small and requires pre-booking. The hotel offers Netflix access in rooms and has a dedicated mobile app for guest convenience. Guests should also be aware that occasional loud parties from a nearby hotel can be heard on weekends.