Els Pins Resort & Spa - Emar Hotels

This hotel is celebrated for its modern, stylish design and stunning views across the bay, offering a serene yet accessible retreat. Its signature feature is the harmonious blend of contemporary aesthetics with a tranquil beachfront setting, making it an ideal choice for couples seeking a romantic escape, families desiring a relaxed atmosphere with convenient amenities, and groups of friends looking for a vibrant yet calm base. Guests consistently praise the hotel's immaculate cleanliness, comfortable accommodations, and the attentive service provided by the staff. To enhance your stay, consider requesting a room with a sea view for breathtaking vistas, and be prepared for a room deposit upon arrival, which is a common practice.

Facilities & Amenities
The hotel offers an array of facilities designed for relaxation and recreation. Guests can enjoy two distinct outdoor pools: a larger, more lively main pool that often features a DJ during the day, and a smaller, quieter pool located at the back overlooking the water, providing a more tranquil experience. A dedicated kids' pool is also available. The spa is a notable feature, with many guests appreciating its relaxing atmosphere, though some noted that access comes with an additional cost and occasional concerns about its cleanliness. For those looking to stay active, there is a gym, though reviews suggest it is quite basic and can be hot. Other recreational options include a tennis court, table tennis, and a pool table, providing entertainment for various interests. Free Wi-Fi is available throughout the property, ensuring guests remain connected.

Cleanliness & Room Comfort
Guests consistently commend the hotel's spotless cleanliness, with rooms receiving daily housekeeping and fresh linens and towels provided regularly. The rooms are described as modern, spacious, and stylish, often featuring a balcony that enhances the stay. Most guests found the beds to be very comfortable, ensuring a restful night's sleep, though a few found them to be on the firmer side. The bathroom layout is a unique aspect, with the sink often located within the main room area, and the shower and toilet enclosed by glass partitions, which some guests felt lacked sufficient privacy. In-room amenities like a fridge are appreciated, but the availability of coffee and tea facilities is inconsistent, and some guests noted issues with noise levels from corridors, slamming doors, or even deliveries in certain rooms, despite generally good soundproofing.

Dining & Food Quality
The hotel's dining options generally receive positive feedback. Most guests found the breakfast buffet to be varied and plentiful, offering a wide selection of hot and cold options, including vegetarian choices. However, some noted that the coffee and juice quality could be improved, and replenishment of items was occasionally slow. Dinner, while available, was sometimes described as less varied than breakfast, with some dishes being ordinary. The on-site restaurant, Elysium, is highlighted for offering good quality food at reasonable prices. The pool bar serves a variety of drinks, including cocktails, which are generally well-regarded for their reasonable pricing, though some guests experienced slow service and found the cocktails to be made with sugary syrups rather than fresh fruit. A beach bar also offers good quality snacks.

Location & Accessibility
The hotel boasts a favorable location, offering a balance between tranquility and accessibility. It is situated in a quieter, family-friendly part of Sant Antoni, yet remains within easy walking distance or a short water taxi ride to the more lively areas. Guests appreciate its proximity to several beaches, with direct access from the hotel and a secluded beach bar nearby. The area surrounding the hotel provides various restaurants, bars, and supermarkets, catering to guests' needs. Parking is a frequently discussed topic; while the hotel offers on-site parking, it comes with a daily fee and can be limited, often requiring guests to search for scarce street parking in the vicinity. Public transportation, including bus stops, is conveniently located nearby, offering easy access to other parts of the island and the airport.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming nature of the reception team, who often provide a welcome drink upon arrival and are quick to assist with requests, including room upgrades. The check-in process is generally described as smooth and efficient. Housekeeping staff are commended for their thoroughness and daily cleaning, ensuring rooms are well-maintained. While most interactions are positive, a few guests noted isolated instances of less enthusiastic service from some front-of-house or bar staff. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of certain policies and features that enhance or impact their stay. A room deposit is required upon check-in, which is typically refunded after departure, though the processing time can vary. A separate towel deposit is also required for pool or beach towels. The hotel offers a late check-out option for an additional fee, which many guests find convenient for later flights. While the hotel is generally well-regarded, some guests have noted that the gym facilities are quite basic and could benefit from an upgrade. The hotel occasionally hosts promotional photo shoots, which some guests found intrusive during their stay.