EPIC SANA Marquês Hotel

This hotel offers a luxurious urban escape, distinguished by its exceptional staff and a superb breakfast experience that consistently impresses guests. Its modern and renovated facilities, including a rooftop pool with stunning city views, make it an ideal choice for sightseers and couples seeking a memorable stay. Families also find the hotel accommodating, with comfortable rooms and attentive service. Guests frequently praise the hotel's cleanliness and the overall comfort of its accommodations. To enhance your visit, consider exploring the highly-rated Italian restaurant on-site and take advantage of the convenient public transport links nearby for easy city exploration.

Facilities & Amenities
The hotel provides a comprehensive range of facilities designed for guest comfort and relaxation. A highlight for many is the rooftop pool and bar, offering a tranquil space with impressive city views, though it can get busy. For wellness, there is a well-equipped fitness center and a spa area featuring an indoor pool, sauna, and steam room, providing ample opportunities for rejuvenation. The lobby bar is a popular spot, often featuring live music, creating a vibrant atmosphere. Guests also appreciate practical amenities such as free Wi-Fi throughout the property and available parking. While some guests noted that the indoor pool area can feel small for the hotel's size, the overall quality of the facilities is highly regarded.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the overall comfort of its rooms. The accommodations are described as modern, well-appointed, and often spacious, ensuring a restful stay. Comfortable beds with high-quality linens are a recurring positive, contributing to a good night's sleep. Rooms are equipped with convenient amenities such as Nespresso machines, complimentary bottled water, slippers, robes, and a safe. Many rooms feature automatic blackout shades and modern technology, including a TV that doubles as a mirror. While the soundproofing is generally effective, some guests in lower-floor rooms facing busy streets occasionally reported noise. A few isolated comments mentioned minor issues with bathroom fixtures or confusing light switches, but these were not widespread.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, with the breakfast buffet being a particular standout. Guests describe it as vast, extensive, and exceptional, offering an impressive variety of high-quality options, including an omelette station, fresh fruits, pastries, meats, cheeses, and even mimosas. The breakfast staff are noted for their attentiveness and helpfulness, including accommodating gluten-free and vegan options. The on-site Italian restaurant, Allora, is highly praised for its delicious food and pleasant atmosphere, making it a popular choice for dinner. Additionally, the lobby bar provides a lively setting with live music and a good selection of beverages, while room service is available 24 hours a day, offering convenience and quality, though some minor inconsistencies were noted.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated near Marques de Pombal square and Avenida da Liberdade, placing guests within easy walking distance of numerous shops, restaurants, and attractions. Public transportation is readily accessible, with metro stations and bus stops just a few minutes away, providing efficient links to the historical center, airport, and other parts of Lisbon. While the main tourist areas are a pleasant 15-30 minute walk, guests appreciate the option of using affordable ride-sharing services. Parking is available on-site, including valet service, adding to the convenience for those traveling by car.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and dedication to providing exceptional service, often going above and beyond to assist with requests. The check-in process is generally smooth and welcoming, setting a positive tone for the stay. Housekeeping is noted for its thoroughness and efficiency, often providing multiple services daily, including turn-down service. The concierge team is highly praised for their valuable recommendations and assistance with tours and arrangements. While a few isolated incidents of perceived unresponsiveness or miscommunication were mentioned, the overwhelming majority of guests commend the staff for their warm and accommodating approach, contributing significantly to a positive experience.

Additional Information
Guests frequently appreciate the thoughtful touches provided, such as complimentary chocolates and a bottle of wine or sparkling wine upon arrival, enhancing the welcoming experience. The hotel's lobby is often noted for its pleasant signature scent, contributing to a luxurious ambiance. While the spa facilities are generally well-received, it is important to note that there are specific spa rules regarding children's access, typically limiting them to morning hours. Some guests also mentioned that the hotel offers late check-out options, which is a convenient benefit. Additionally, some rooms feature unique design elements like a TV behind a mirror and complex, unlabeled light switches, which can take some getting used to.