Ermita, Cartagena, a Tribute Portfolio Hotel

This hotel is highly regarded for its exceptional staff and their warm hospitality, making guests feel like family. Its convenient location near the walled city and the beach, coupled with comfortable accommodations and delicious dining options, makes it a memorable choice. The hotel is particularly well-suited for couples seeking a romantic getaway, families looking for a comfortable base to explore, solo female travelers who appreciate enhanced safety and support, business travelers attending events, and groups seeking a welcoming atmosphere. To enhance your stay, consider utilizing the hotel's transportation or ride-sharing services, especially when traveling at night, and if sensitive to noise, request a room away from the main road.

Facilities & Amenities
Guests frequently praise the hotel's rooftop pool and rooftop bar, which offer pleasant views, though some find the pool to be small or occasionally overcrowded. The hotel provides a well-equipped fitness center for guests to maintain their routines. Free Wi-Fi is available throughout the property, ensuring connectivity. Many appreciate the presence of water machines on the first floor, allowing guests to refill glass bottles provided in their rooms, promoting environmental consciousness. The library bar/cafe is noted as a convenient spot for coffee and water. While the elevators are functional, some guests have commented on them appearing old or needing more frequent cleaning.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Most guests find the beds and pillows to be very comfortable, ensuring a restful sleep. Rooms are often described as spacious and bright, with effective air conditioning. The bathrooms are frequently highlighted for their beauty and design, and many appreciate the high water pressure in the showers, though a few guests reported low pressure. A mini-fridge is a welcome amenity in the rooms. However, some guests noted that certain rooms can be small or have a noticeable mildew smell or dampness. Street noise from the main road, particularly in ocean-view rooms, and hallway noise due to thin walls, can be an issue for light sleepers. Some rooms also lack washcloths or hooks for hanging wet clothes.

Dining & Food Quality
The breakfast consistently receives high praise, described as delicious, varied, and exceptional, offering a buffet with made-to-order eggs, a fresh fruit station, and a selection of breads and meats. The hotel's restaurant is well-regarded for its tasty food, featuring a unique fusion of Lebanese and Colombian cuisine. The bar serves excellent drinks, contributing to a positive dining experience. While most guests are satisfied with the food quality, some expressed a desire for more traditional local options at breakfast or found the overall restaurant menu could be improved. Occasional feedback mentioned slow room service or forgotten orders, and some guests found the prices for certain items, like bottled water, to be high.

Location & Accessibility
The hotel's location is a significant draw for many, being close to the walled city (typically a 7-15 minute walk) and near the airport (about a 10-15 minute drive). A supermarket is conveniently located nearby, and the beach is directly across the street, though some reviews indicate it's not always the most appealing stretch of sand. Uber access is readily available and affordable, making transportation easy. The hotel also offers a complimentary shuttle service to the walled city and the airport, which is highly appreciated. However, the hotel is situated on a busy road, leading to significant noise and making walking challenging due to traffic. Some guests perceive the immediate neighborhood as less desirable or sketchy at night. Parking is available, but details on cost are not consistently provided.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for being exceptional, attentive, friendly, helpful, professional, and genuinely welcoming. Guests frequently highlight their willingness to go above and beyond, making visitors feel like family. The check-in process is generally described as quick and efficient, and smooth check-out is common. The bellman/doorman service is particularly noted for its assistance with luggage and transportation. Housekeeping is attentive, ensuring rooms are well-maintained. The staff's ability to arrange airport pickup and even medical assistance, such as a doctor visit, is highly valued. Most guests report positive experiences with early check-in accommodations. However, a few guests experienced slow check-in, lack of follow-up on specific issues, or disputes over mini-bar charges.

Additional Information
The hotel offers rewards program benefits, which are appreciated by loyal members, sometimes including room upgrades. Security guards are present at all entrances, contributing to a sense of safety. Guests should be aware of a destination fee, which some found was not clearly explained at booking. There have been isolated reports of mini-bar overcharging disputes, where guests were charged for items they did not consume. While the hotel has dining options, 24-hour room service is not available. Some rooms lack an in-room coffee/tea maker, and there are comments about the inability to connect devices via HDMI connection to the televisions. A few guests noted loud cleaning activities occurring late at night or early morning, and some experienced noise from a DJ playing music until late hours.