Eurocongressi Hotel

This hotel is widely recognized for its spacious rooms and the significant advantage of free covered parking, making it a convenient base for exploring the region. Its strategic location near the freeway and various attractions, coupled with complimentary access to an adjacent water park, positions it as an excellent choice for families and sightseers traveling by car. While the hotel's age and ongoing renovations are noted, guests frequently commend the generally positive staff interactions and the comprehensive breakfast offerings. For a more comfortable stay, it is advisable to confirm the operational status of all facilities and consider that a personal vehicle is essential for convenient access to surrounding areas.

Facilities & Amenities
The hotel offers notably large common areas and a highly appreciated free covered parking garage, which many guests found very convenient. While some reviews mention a bar, a significant number of guests expressed disappointment that the spa, wellness area, and fitness center were closed or undergoing renovation, despite being advertised. Some guests also noted issues with the elevators being complicated or out of service in certain areas, and some parts of the building were roped off due to structural concerns. Rooms typically include a spacious balcony or terrace, and free Wi-Fi is available. However, some found the in-room refrigerators to be noisy or empty, and basic amenities like slippers or in-room tea and coffee facilities were often missing.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. While many found their rooms to be spacious and generally clean upon arrival, a recurring concern was the presence of hairs on bed sheets and in bathrooms, along with dust and occasional ants or other insects. The beds were often described as comfortable, though some found them too firm, and pillows were frequently noted as thin or uncomfortable. Many guests appreciated the large bathrooms, but issues such as broken shower fixtures, ill-fitting toilet seats, or cracked sinks were reported. While some rooms had functional air conditioning, many experienced problems with it, leading to rooms being excessively hot, with no ability to regulate the temperature. The furniture and overall decor are widely described as old or worn, and some noted thin walls contributing to noise from adjacent rooms or hallways.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as fantastic, varied, and abundant. Many appreciated the wide selection of options, including homemade cakes and some gluten-free choices. The coffee quality was generally well-regarded. However, feedback on the breakfast staff was mixed, with some finding them unhelpful or overwhelmed, and a few instances where popular items like milk or butter were unavailable, or food ran out quickly. The restaurant and dinner offerings received varied reviews; while some enjoyed the quality and presentation, others found the menu repetitive or the food to be of lower quality. Some guests also reported issues with the restaurant staff, including unfriendliness or unprofessional behavior.

Location & Accessibility
The hotel's location is frequently highlighted as highly convenient and strategic, particularly for guests traveling by car. It offers easy access to the freeway and is ideally situated for exploring popular destinations around Lake Garda, including Bardolino and Lazise, as well as various theme parks and attractions. The availability of free covered parking is a significant advantage, making it easy for guests to come and go. However, many reviews emphasize that the hotel is quite isolated and effectively in the middle of nowhere without a car, with limited or poor public transport options nearby. While it is close to an aquatic park, walking to other towns or attractions is generally not feasible.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests specifically commended the reception staff for their accommodating nature and the director for his proactive approach to guest satisfaction. The cleaning staff was also noted for their diligence in maintaining room cleanliness. However, there were instances of mixed feedback, with some guests encountering unprofessional or unfriendly staff members, particularly in the breakfast area or among certain waiters. Some reported slow responses to issues or staff engaging in arguments in front of guests. Despite these isolated incidents, the overall sentiment is that the staff strives to provide a positive experience.

Additional Information
A notable feature of the hotel is the free access provided to the adjacent water park, which many families found to be a significant bonus and a great source of entertainment. Guests should be aware that the hotel is currently undergoing renovation or renewal in various areas, which means some facilities, such as the spa and gym, may be closed or unavailable. While the hotel has a pet-friendly policy, some guests noted challenges in finding suitable areas for pets. It is also worth noting that some basic in-room amenities, like slippers or tea/coffee making facilities, are generally not provided, and guests might need to bring their own or purchase them.