Even Hotel Omaha Downtown - Old Market By Ihg

This hotel offers a unique wellness-oriented experience, distinguishing itself with in-room exercise equipment and a comprehensive fitness center that caters to health-conscious guests. Its spacious rooms and exceptionally comfortable beds are consistently highlighted as standout features, ensuring a restful stay. The hotel is particularly well-suited for fitness enthusiasts and families seeking ample space and recreational options, as well as business travelers and university visitors due to its convenient location. Event attendees also find it ideal for its proximity to local venues. To enhance your visit, be mindful that parking incurs an additional charge, and while breakfast is available, it is not complimentary and can sometimes involve a wait.

Facilities & Amenities
The hotel places a strong emphasis on guest well-being, featuring a very large and well-equipped fitness center that many describe as a complete gym. Many rooms also include in-room exercise equipment like yoga mats and resistance bands, allowing for private workouts. An indoor pool is available and popular with families, though some guests have noted concerns about water clarity and slippery surrounding floors. While generally functional, the elevators have been a point of concern for some, occasionally experiencing delays or being out of service due to renovations. Wi-Fi connectivity receives mixed reviews, with some guests reporting inconsistent signals. For convenience, ice machines and mini-fridges are typically found on guest floors and in rooms, respectively. The lobby also offers recreational options such as a ping pong table and Connect 4, adding to the communal atmosphere.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, describing rooms and bathrooms as spotless and well-maintained. The spacious rooms are a consistent highlight, providing ample area for relaxation and movement, often featuring extra seating and work areas. The comfortable beds are widely praised, ensuring a good night's sleep for most visitors. However, some guests have reported issues with noise levels, including street sounds, noise from adjacent rooms, or the heating/cooling units. While bathrooms are generally large and clean, the sliding barn door design sometimes lacks full privacy or can be difficult to close completely. Some reviews also mention minor issues such as a less-than-ideal shower head or signs of water damage in certain areas. Thoughtful amenities like blackout shades and coffee makers are appreciated in the rooms.

Dining & Food Quality
The hotel offers a made-to-order breakfast that many guests find delicious and of good food quality, often prepared fresh by a dedicated cook. However, service can sometimes be slow, especially during busy periods, due to limited staff. It is important to note that breakfast is not complimentary and incurs an additional charge. The restaurant and bar areas in the lobby are described as having a limited menu and operating more as a self-order kiosk system rather than a full-service dining experience. While some guests enjoy the convenience and quality of the food and beverages, others find the expensive drinks and the use of disposable plastic containers for meals to be less appealing.

Location & Accessibility
The hotel boasts a central location that is generally convenient for exploring the area. It is within walking distance or a short drive to downtown attractions, the university, and the Old Market district, making it suitable for various types of travelers. Proximity to major event venues is also a significant advantage for concert and event attendees. However, paid parking is a notable point, with guests often mentioning the daily fee for the unsecured lot, which can sometimes be full or have potholes. Some guests also describe the immediate surrounding area as somewhat uninviting. A complimentary shuttle service is available for local destinations within a three-mile radius, which many guests find incredibly helpful for navigating the city without the need for personal transportation.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly staff, helpful, and attentive. Many guests highlight their positive interactions, noting the staff's willingness to assist with requests and provide recommendations. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. However, some reviews mention isolated incidents of unattended front desks or challenges with specific customer service issues, such as billing discrepancies or difficulties reaching a manager. While housekeeping is available, it is not always automatic, and guests may need to request service or additional towels and amenities. Despite occasional service challenges, the overall sentiment regarding the staff's dedication to guest satisfaction remains largely positive.

Additional Information
The hotel's strong wellness-oriented theme is evident throughout, with its focus on fitness and healthy living. It maintains a pet-friendly policy, which is a significant benefit for guests traveling with their animal companions. Guests should be aware that a security deposit is typically required upon check-in, which may take several days to be refunded. The hotel operates with a no cash policy for payments, relying instead on card transactions. For IHG members, IHG rewards benefits such as early check-in or late check-out are often appreciated. In instances of unexpected events like a power outage support, the staff has been commended for their supportive response. A common observation is the absence of no in-room microwaves, which some guests find inconvenient for heating personal food items.