Evergreen Resort Hotel - Jiaosi

This hotel is celebrated for its extensive hot spring facilities and an "all-in-one" experience that allows guests to enjoy a full range of activities without needing to leave the premises. Its signature feature is the spacious rooms equipped with private hot spring tubs, providing a luxurious and relaxing retreat. The hotel is particularly well-suited for families seeking engaging activities and ample space, couples looking for a tranquil getaway, and wellness seekers interested in the diverse spa offerings and yoga classes. Guests consistently commend the hotel's commitment to providing a comprehensive and enjoyable stay. To maximize your experience, consider booking popular DIY workshops and activities in advance, and take advantage of the convenient shuttle service to and from the train station.

Facilities & Amenities
The hotel boasts a wide array of facilities designed for relaxation and entertainment. The fifth-floor spa area is a highlight, featuring multiple indoor and outdoor pools, a cold plunge pool, and a unique fish spa, complemented by complimentary slushies, ginger tea, and barley tea. A rooftop onsen offers a traditional Japanese hot spring experience with scenic views, though some guests note its specific operating hours. For recreation, there's a well-equipped game room with air hockey and Nintendo Switch, a dedicated kids' playroom, and a fitness center. The hotel also offers various DIY workshops and evening movie viewings, ensuring there's always something to do. While most guests appreciate the offerings, some mention that certain spa jets are not fully functional or that the game room could benefit from more toys.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and generous size of the rooms, often describing them as tidy and well-maintained. The beds are generally found to be comfortable, though a few guests have expressed mixed opinions, finding them either too soft or too firm. A standout feature is the large in-room hot spring tubs, which fill quickly, allowing for immediate relaxation. Rooms are thoughtfully equipped with a generous complimentary mini-bar stocked with various drinks, snacks, and fresh fruit. However, some guests have reported issues with the air conditioning not cooling sufficiently, a lack of hot water during early morning showers, and occasional unusual noises from the window. Additionally, some find the bathroom doors to be too transparent, impacting privacy, and note a limited number of power sockets for charging devices.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives widespread acclaim for its extensive variety and high quality. Guests rave about the numerous options, including live cooking stations for omelets, noodles, and even beef soup, along with premium offerings like Haagen-Dazs ice cream and Starbucks coffee. The dinner buffet also provides a vast selection, with many guests finding it delicious and generous. However, feedback on dinner is somewhat mixed, with some guests noting that certain dishes can be over-seasoned or that the meat options, such as steak, can be dry. While the food is generally well-regarded, the buffet style and timed seating can sometimes lead to a feeling of being rushed for some guests.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of Jiaoxi's lively town center, offering access to various shops and restaurants. It is conveniently situated near the Jiaoxi train station, with a complimentary shuttle service available for guests, making arrivals and departures hassle-free. While the immediate surroundings are quiet, the proximity to the bustling area allows for both peaceful relaxation and convenient exploration. The hotel provides a dedicated underground parking facility, which is generally appreciated. However, some guests have reported minor issues with dripping air conditioning in certain parking spots and noted that the mechanical parking system may not be suitable for larger vehicles.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, politeness, and attentiveness. Guests frequently highlight their helpfulness and professionalism across all departments, from the spa area to the restaurants. The check-in and check-out processes are generally described as quick and efficient. Staff members are noted for their willingness to assist with various requests, including luggage handling and coordinating food deliveries. While the overall service experience is overwhelmingly positive, a few isolated comments mention instances of front desk staff appearing impatient or having communication challenges, and some guests observed a lack of smiles from certain team members. Despite these minor points, the dedication to providing excellent service is a recurring theme in guest feedback.

Additional Information
A notable benefit for guests is the hotel's policy allowing continued use of its facilities until late in the evening on the day of checkout, providing extended leisure time. Guests appreciate the thoughtful inclusion of complimentary mini-bar items in the rooms, though some long-term patrons have noticed a change from personalized handwritten welcome cards to generic ones, and the bottled water no longer features the hotel's branding. The hotel offers a variety of DIY workshops that are popular with both adults and children, though some repeat visitors suggest a more frequent rotation of activity content. While the hotel is described as older, it is generally well-maintained, though some areas, particularly the rooftop onsen's changing rooms, could benefit from refurbishment.