Excelsior Hotel E Appartamenti

This hotel offers a memorable stay, particularly noted for its panoramic rooftop terrace which provides breathtaking views of the sea and Marina di Loano, and a well-maintained swimming pool area. It is an excellent choice for couples seeking a romantic getaway with scenic vistas, families looking for a comfortable base with good amenities for children, and sightseers or explorers due to its convenient proximity to local attractions. Guests consistently highlight the exceptional quality and variety of the breakfast, the hotel's overall cleanliness, and the consistently friendly and helpful staff. To enhance your experience, consider requesting a room on a higher floor for superior views, and be prepared for potential noise from the nearby road and train tracks, though many rooms offer good soundproofing.

Facilities & Amenities
The hotel features a pleasant swimming pool area, often praised for its cleanliness and the inclusion of a jacuzzi, providing a relaxing alternative to the beach. An external elevator offers convenient access to the pool. Guests also appreciate the solarium and the stunning rooftop terrace with expansive views. While some rooms offer spacious balconies with various outlooks, others are noted to be smaller. Air conditioning is available, though some guests noted it functions best with windows closed. Parking is a mixed bag; limited on-site spots are available, but public parking is conveniently located nearby, and reserved options can be requested. The hotel also offers free bike rental, a thoughtful amenity for exploring the area.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout both the rooms and common areas. The beds are frequently described as very comfortable, often featuring high toppers for added comfort. While many rooms are noted for their modern and renovated appearance, some guests found the decor to be a bit dated or retro. Bathrooms are generally clean, with some being notably spacious and modern, though a few guests mentioned small shower enclosures or an initial lack of basic toiletries like shampoo. A recurring concern is the noise levels from the adjacent main road and train tracks, which can disturb sleep for some, despite efforts at soundproofing in many rooms. Limited power outlets in rooms were also occasionally noted.

Dining & Food Quality
The breakfast consistently receives glowing reviews, described as excellent, rich, varied, and abundant. Guests appreciate the wide selection of fresh products, including both sweet and savory options, fresh pastries, and high-quality, bar-style coffee. Vegan choices are also available. Feedback on other meals, such as lunch and dinner, is more mixed. Many guests found the food to be good, with varied menus, generous portions, and a rich buffet of vegetables. However, some found the dishes to be mediocre, lacking in quantity, or not featuring enough local Ligurian specialties. The chef is occasionally noted for accommodating special requests, and the dining service is generally described as efficient.

Location & Accessibility
The hotel boasts a highly convenient central location, placing guests within a short, easy walk of the sea and beach, typically just five minutes away. It is also very close to the port and the town center, making it ideal for exploring on foot. Public transportation, including nearby bus stops, further enhances accessibility. However, the hotel's position directly on the busy Via Aurelia and in close proximity to train tracks is a frequent source of noise for some guests. While limited on-site parking is available, ample public parking can be found nearby. For guests with mobility challenges, the hotel is generally accessible, though one review noted that the entrance ramp for wheelchairs could benefit from paving.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to assist with any requests, contributing significantly to a positive experience. The reception staff is noted for their warm welcome and efficiency, while the dining staff is commended for their polite, efficient, and personable service. Housekeeping is also appreciated for maintaining high standards of cleanliness. The staff's ability to promptly resolve issues, such as problems with room features, is also a common theme. Overall, the team's dedication to providing excellent and attentive service is a standout feature, making guests feel welcomed and cared for.

Additional Information
The hotel operates a pet-friendly policy, allowing guests to bring their furry companions, though some reviews mention a daily fee for pets. While the swimming pool is a significant draw, guests should be aware that it may be closed during the off-season. Some guests stayed in apartments or residences within the hotel, which included small kitchenettes. The hotel also features a conference room, though one guest noted it could be noisy when in use. A unique and appreciated amenity is the availability of free bike rentals, allowing guests to explore the local area conveniently.