FabHotel White House Inn

The hotel offers a highly varied guest experience, with some visitors praising its clean and comfortable rooms and attentive staff, while others report significant issues with staff behavior, room cleanliness, and booking discrepancies. This creates a polarizing impression among guests. It appears to be a suitable option for solo travelers seeking a budget-friendly stay, and potentially for office parties or short business trips due to its proximity to IT parks. To enhance your stay, guests are strongly advised to confirm all booking details, including pricing and check-in policies, directly with the hotel to avoid unexpected charges or denied entry. Additionally, it is prudent to manage expectations regarding service consistency and room quality.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite mixed. The presence of air conditioning is frequently mentioned, with some guests finding it effective, while others report issues such as leaks or excessive noise. Hot water is generally available, though some guests experienced slow flow or intermittent supply. The television in rooms is often cited as non-functional by many, detracting from the in-room entertainment. While Wi-Fi is offered, its reliability is inconsistent, with some guests reporting it did not work during their stay. Parking is available, primarily accommodating two-wheelers, with limited space for four-wheelers. Some guests noted the absence of a mirror near the washbasin for shaving, and issues with wardrobes being broken or lacking hangers.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly polarized feedback. Many guests commend the clean rooms and comfortable beds, often highlighting the good bed mattress and high-quality linen for a restful sleep. However, a significant number of reviews describe rooms as unhygienic, with dirty bed sheets and towels, mould in bathrooms, and pervasive dirty smells. Issues such as water leaking from the toilet or flush, commode leakage, and perpetually wet bathroom floors are frequently reported. Some rooms are described as small or lacking windows, with sealed windows being a particular concern. Other complaints include fallen plaster, AC noise, and broken fixtures like taps or wardrobe doors, impacting overall comfort and hygiene.

Dining & Food Quality
Feedback regarding dining and food quality is largely negative and highlights significant limitations. Many guests who booked with breakfast included reported receiving a meager offering, such as just two idlis in a plastic cover, or food that appeared to be sourced from the street. Several reviews explicitly state the hotel lacks an in-house kitchen, which impacts the freshness and quality of meals. Some guests who paid for breakfast found it was not provided at all. While a few positive comments mention the breakfast being good or tasty, these are overshadowed by numerous complaints about its poor quality and the lack of variety. Additionally, some guests noted the unavailability of basic items like morning tea or coffee.

Location & Accessibility
The hotel's location is a contentious point among guests, with opinions varying widely. Some guests find it to be in a prime location, easy to find, and conveniently situated near IT Park Pune or their office, making it suitable for business purposes. Others describe the location as being in a congested area, way out in the outskirts, or on a dingy, narrow street off a busy highway, which they found unappealing and lacking nearby shops or eating places. These guests often felt the need for personal transport to access more happening areas. While some consider it a city center location, others explicitly state it is in a "slum-like" area. Parking is available but noted to be limited, particularly for four-wheelers.

Staff & Service
The staff and service at the hotel elicit extremely mixed reactions from guests. A substantial number of reviews describe the staff as very rude, shouting, mistreating guests (especially those who booked online), and lacking basic manners. Many guests reported being asked to pay extra money beyond their confirmed booking amount, leading to arguments and denied check-ins. Conversely, a significant portion of guests praise the staff as welcoming, helpful, professional, polite, and cordial, highlighting their good behavior and attentive service. The check-in process is described as smooth by some, while others faced considerable difficulties. Room service is inconsistent, with some finding it pathetic and others satisfactory.

Additional Information
A recurring and significant issue highlighted by guests pertains to online booking discrepancies and the hotel's policies. Many guests reported that the hotel either declined their booking upon arrival or demanded extra charges beyond the amount paid online, leading to considerable frustration and denied entry. Some guests were asked to pay additional fees for early check-in, even when prior arrangements were made. There were also instances where the hotel did not honor its stated visitor policy, causing inconvenience. On a more positive note, the availability of Zomato delivery is mentioned as a convenient service. The hotel is also suggested as a suitable venue for office parties by some, and generally considered budget-friendly and offering value for money by those with positive experiences.