Fauna Hotel

The hotel is a unique and charming property, praised for its stunning views of Valparaíso and the bay from its restaurant terrace and many rooms. Its distinctive architectural design, which beautifully blends modern elements with the charm of a restored historic building, is consistently highlighted by guests. The hotel is particularly well-suited for couples seeking a romantic getaway and sightseers eager to explore the city's attractions on foot. For those planning a visit, it's advisable to request a room on a higher floor to maximize the breathtaking vistas, and guests should be prepared for the presence of numerous stairs throughout the property.

Facilities & Amenities
The hotel is widely praised for its unique and inspiring architectural design and charming decor, which seamlessly blends historic elements with modern touches, creating a visually appealing atmosphere. Guests appreciate the various private spaces and a small garden available for relaxation. However, a significant recurring issue is the unreliable and often poor Wi-Fi connection throughout the property, particularly in rooms, which can be frustrating for guests needing consistent internet access. Many guests also note the absence of an elevator, which can be challenging for those with heavy luggage or mobility concerns, given the multi-level structure. Additionally, the lack of televisions and minifridges or microwaves in the rooms is frequently mentioned, impacting convenience for some guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its cleanliness, with rooms described as spotless and well-maintained daily, including fresh water replenishment. The beds are frequently noted for being comfortable, ensuring a restful night's sleep, and the bathrooms are generally considered spacious with excellent hot water pressure in the showers. Many rooms offer beautiful views and are bright and well-lit. However, some guests have found the rooms to be on the smaller side, and there are recurring comments about noise levels from the lobby or other parts of the hotel, which can occasionally disturb the tranquility. A few guests also reported issues with slow hot water or the absence of air conditioning, leading to stuffy rooms if windows are not open.

Dining & Food Quality
The hotel's restaurant is a major highlight, consistently receiving high praise for its delicious food and stunning views from the terrace overlooking the city and bay. Guests frequently recommend the seared tuna and vegetable risotto, noting the high quality and flavor of the dishes. The breakfast, served on the rooftop terrace, is generally described as good, with some guests appreciating the healthy options and fresh juices, though a few found the variety to be simple or the coffee not always fresh. While the menu is often lauded for its quality, some guests mention it can be somewhat limited or that kitchen closing times can be early. The bar also receives positive feedback for its good selection of beverages and well-prepared cocktails.

Location & Accessibility
The hotel boasts an excellent location in the heart of Cerro Alegre, placing guests within easy walking distance of numerous attractions, including shops, cafes, restaurants, and vibrant street art. Its proximity to the Reina Victoria funicular is a significant advantage, providing convenient access to the commercial area and train station. The hotel is situated on a pedestrian-only alley, offering a quiet and safe environment, though this means direct car access to the entrance is not possible. Guests should be prepared to walk a short distance with their luggage from the nearest drop-off point. While parking is difficult in the area, the hotel can assist with trusted taxi services and is considered an ideal base for exploring Valparaíso on foot.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to assist with luggage, provide local tips, and accommodate requests, contributing to a very positive experience. The check-in process is generally described as quick and efficient. Many reviews commend the staff for their warm and welcoming demeanor, even when facing language barriers, as they make a concerted effort to communicate effectively. However, a minority of guests have reported instances of slow service or a perceived lack of engagement from some staff members, particularly in the restaurant, which occasionally led to feelings of being ignored or a less than ideal experience.

Additional Information
Guests should be aware that due to the hotel's multi-level design and lack of an elevator, it may not be suitable for individuals with mobility issues or those traveling with very heavy luggage. The hotel offers a shuttle service to the cruise port, which is appreciated by guests. While the hotel is generally quiet at night, some rooms may experience noise from communal spaces or the surrounding area. The property features a pet-friendly policy, though specific details on amenities for pets are limited. The hotel's unique design incorporates recycled wood and original materials, contributing to its authentic and charming ambiance.