Fino Hotel & Suites

This hotel is widely praised for its spacious apartments and central location, making it an excellent choice for families and sightseers looking to explore the city on foot. Its unique atrium design, while visually appealing, also contributes to a distinctive atmosphere. Guests consistently highlight the comfortable accommodations and the generally helpful demeanor of the staff. For business travelers, the proximity to the Town Hall and convention center is a significant advantage. To make the most of your stay, consider the hotel's pet-friendly policy if traveling with animals, and be prepared for the possibility that some room features may show signs of wear, as noted by several visitors.

Facilities & Amenities
Guests frequently commend the comprehensive kitchen facilities available in the apartments, which include a stove, microwave, fridge, and a full set of utensils, allowing for convenient self-catering. Many rooms also feature a washer and dryer, a highly appreciated amenity for longer stays, though some guests noted issues with their functionality or accessibility. While the hotel offers balconies in some units, providing pleasant outdoor space, a recurring concern is the lack of air conditioning in many rooms, which can lead to uncomfortable temperatures, especially during warmer periods. Guests also mentioned that the TV setup could be improved, with limited channels and occasional difficulties with streaming or casting.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its spacious rooms and the exceptional comfort of its beds, with many guests describing them as very comfortable or even "super king" size. However, feedback on the bathroom condition is mixed; while some found them clean, many noted that they appeared dated and could benefit from renovation, citing issues such as mouldy grout, wobbly fixtures, and a lack of shelves or power outlets. Shower experiences varied, with comments on inconsistent water pressure or temperature. Noise levels within the rooms were generally low from the street, but some guests reported hearing noise from neighboring rooms or the atrium, particularly due to the building's acoustics and self-closing doors.

Dining & Food Quality
While the hotel's apartments are well-equipped with full kitchen facilities for self-catering, guest feedback on the on-site restaurant or cafe is varied. Many appreciate the convenience of having a dining option within the premises, and some found the food to be good. However, several guests noted that the restaurant is not directly operated by the hotel and sometimes has limited or inconsistent opening hours, particularly for breakfast. Some guests also mentioned that breakfast was not included or readily available, prompting them to seek dining options elsewhere.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous key attractions and amenities. These include the CBD, Town Hall, Casino, Riverside Market, Quake City, Museum, Art Gallery, and various shopping and restaurant options. Guests appreciate the convenience of being able to explore the city without needing a vehicle. On-site parking is available for a fee and is generally considered secure and good value, though some guests experienced issues with availability or awkward access, and it cannot be pre-booked. A bus stop conveniently located across the road provides easy access to the airport and other areas.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to accommodate requests, such as early check-ins or late check-outs, and their ability to resolve issues efficiently. The check-in process is generally described as smooth and easy. While most interactions are positive, a few guests had less favorable experiences, describing some staff as less helpful. The housekeeping service is generally appreciated, with rooms being kept clean, though some minor inconsistencies were noted regarding the replenishment of amenities. The staff's overall commitment to providing a positive guest experience is a recurring theme.

Additional Information
A significant and frequently praised feature of this hotel is its pet-friendly policy, with many guests appreciating the provision of amenities like dog beds and bowls, and even balconies with artificial grass. However, a common observation across reviews is that the hotel, while clean and comfortable, appears somewhat dated or tired in its decor and furnishings, with some areas showing signs of wear and tear. Guests also noted specific design elements, such as the atrium area, which, despite its visual appeal, can contribute to noise echoing through the hallways. Some apartments feature a unique layout where a second bedroom may be locked off for one-bedroom bookings, which guests found to be a clever use of space.