Five Hotel & Residences

This hotel offers a memorable stay, particularly noted for its spacious, modern rooms and an inviting rooftop bar and pool that provide a pleasant escape. Its excellent location in a vibrant area makes it an ideal choice for sightseers and business travelers seeking convenience and accessibility to local attractions, shopping, and dining. Couples can enjoy the hotel's stylish ambiance and rooftop amenities, while families appreciate the generous room sizes, though some may find kitchen amenities lacking. Guests consistently praise the hotel's cleanliness and the generally attentive service from the staff. To ensure a restful experience, it is advisable to request a room away from potential noise sources, such as the rooftop area or the adjacent gym, and to confirm specific kitchen amenities if planning an extended stay.

Facilities & Amenities
The hotel features a popular rooftop bar and a rooftop pool, which are frequently highlighted as attractive spaces for relaxation and socializing. Guests also have access to a well-equipped fitness center, though some note that music from this area can be audible in nearby rooms. Many accommodations are designed as apartment-style units, complete with kitchenettes, offering added convenience for longer stays; however, some guests report a notable lack of essential kitchen utensils. The hotel provides reliable Wi-Fi access throughout the property. It is worth noting that the elevators are shared with an adjacent office building, which some guests find to create an unusual atmosphere.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, modern, and well-maintained, contributing to a comfortable stay. The beds are consistently praised for being exceptionally comfortable and large, ensuring a restful night's sleep. While overall cleanliness is often commended, some guests have reported minor issues such as dated towels, stray hair on floors, or less-than-perfectly cleaned mirrors. A recurring concern is the noise insulation, with many guests experiencing disturbances from the rooftop bar, the ground-floor gym, street activity, or even air conditioning units located outside their windows. Some rooms, particularly those with kitchenettes, have been noted to lack basic amenities like complimentary water or fully stocked soap dispensers in the bathroom.

Dining & Food Quality
Feedback on the breakfast experience is mixed; while some guests describe it as good and varied, others find it to be basic, monotonous, or lacking in options, particularly for those with dietary restrictions. Specific criticisms include the absence of espresso options, cold cuts not being properly refrigerated, and a general lack of breakfast variety. The hotel hosts several restaurants and bars, including Isidoro, Tarantella, and the popular Gitano rooftop bar. While the rooftop bar is a highlight, some guests suggest improvements could be made to the food quality at Tarantella and the drinks served at Gitano. Issues with room service ordering and payment have also been reported by some visitors.

Location & Accessibility
The hotel boasts an excellent location, frequently cited as one of its strongest assets. It is centrally situated within a safe and pleasant residential area, offering convenient access to numerous shopping malls, including Shopping Mariscal, as well as a wide array of restaurants and bars. This prime position makes it highly walkable and well-connected to the city's main attractions and commercial hubs. While the hotel's central location is a significant advantage, parking can be a challenge. Guests often report that the hotel's parking area is small and frequently full, necessitating the use of nearby private parking facilities, which may incur additional costs.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff, attentive service, and overall helpfulness. Many guests highlight the team's professionalism and willingness to assist with various requests, contributing significantly to a positive experience. The check-in process is generally described as quick and efficient. However, some guests have noted inconsistencies in housekeeping services, such as forgotten toilet paper replenishment or less-than-thorough daily cleaning. There have also been isolated reports of staff being distracted by personal devices during breakfast service and occasional communication challenges, particularly regarding early check-out breakfast arrangements or specific room service requests.

Additional Information
Guests should be aware that despite its name, the hotel's actual star rating discrepancy is a common point of discussion, with many perceiving it as a 3 or 4-star property rather than a 5-star establishment. The hotel's unique shared building arrangement with offices can lead to an unusual experience when using the elevators. A notable policy is the charging for water in rooms, which some guests find unexpected. The early check-out time of 10 AM is also a point of concern for some visitors. Furthermore, there have been instances of reservation issues, including overbooking, which have caused inconvenience for a few guests. The gym access policy requires non-guests to pay for a day pass, even if they are staying at the hotel.