Flemings Selection Hotel Frankfurt-City

This hotel offers a memorable stay, particularly noted for its central location and the unique experience of its Paternoster lift, a rare and charming feature that delights many guests. The hotel is ideal for sightseers and business travelers due to its excellent connectivity and proximity to key city attractions. Couples and city explorers will also find it a great base for discovering the area. Guests frequently highlight the hotel's comfortable accommodations and the generally friendly demeanor of its staff. To make the most of your visit, consider requesting a room on a higher floor for a quieter experience, as some lower-level rooms can be affected by street noise. Additionally, be aware of the hotel's specific housekeeping policy to manage expectations regarding daily room servicing.

Facilities & Amenities
Guests frequently praise the hotel's unique Paternoster lift, describing it as a fascinating and enjoyable experience. The hotel also provides a gym, which is generally considered well-equipped, though some guests found it small or in need of an upgrade. Wi-Fi connectivity is available, with most guests reporting good performance, though some experienced issues with it not working in their rooms. The parking garage is a recurring topic, often described as very tight and narrow, utilizing car lifts, and having limited spaces, which can be expensive and sometimes full. Some guests appreciate the availability of coffee and cocoa in the hotel, adding to the convenience of their stay.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests found the rooms spacious, clean, and well-appointed with comfortable beds and nice pillows, ensuring a restful sleep. Some rooms offer pleasant city views. However, a significant number of reviews mention issues with room condition, including stained carpets, outdated furniture, and a general need for refreshment. The air conditioning is frequently cited as ineffective, leading to warm rooms, especially in warmer months, necessitating open windows which then expose guests to street noise. The open-concept shower in the middle of the room, often with clear glass, is a point of contention for some, impacting privacy, though toilets are typically separate. In-room amenities like coffee machines are appreciated, but some guests noted a lack of towel holders or telephones in rooms.

Dining & Food Quality
The breakfast experience receives widespread acclaim, often described as delicious, excellent, and varied, with many guests highlighting the stunning panoramic views from the rooftop restaurant where it is served. The buffet offers a good selection of fresh and high-quality options, including special orders like omelets. However, some guests noted issues with the breakfast service, such as slow coffee machines, occasional lack of plates, and staff who seemed overwhelmed or unmotivated. The hotel features a rooftop restaurant and a bar, both praised for their atmosphere and views. While the food quality at the restaurant is generally rated highly, some guests found it expensive. It is important to note that the restaurants and bar may have limited hours or be closed for private functions, which can be inconvenient for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions, shopping areas, and restaurants. It is considered an ideal base for exploring the city, with a safe and convenient neighborhood. Proximity to public transportation is excellent, with U-Bahn and S-Bahn stations directly adjacent or a short walk away, providing easy access to the airport and other parts of the city. While parking is available on-site, it is frequently mentioned as being very tight, expensive, and sometimes full, leading some guests to seek alternative parking solutions nearby.

Staff & Service
The staff generally receives high praise for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. Many guests commend the quick check-in process and the staff's willingness to assist with requests, such as room changes or luggage storage. However, some reviews indicate mixed experiences, with occasional reports of unhelpful or unaccommodating staff, particularly at the reception or during busy breakfast times. Housekeeping is noted to operate on an every-other-day schedule, which some guests found inconvenient, especially when expecting daily service or needing amenities replenished. Issues like ignored "do not disturb" signs or pyjamas left on the floor were also reported.

Additional Information
A notable policy at the hotel is that housekeeping services are provided every other day, rather than daily, which guests should be aware of. While the hotel justifies this as an environmental initiative, some guests felt it reduced the level of service. Another point of feedback is that the hotel does not accept cash payments, with transactions being card-only, which can be an unexpected inconvenience for some travelers. The hotel also features a unique and historic Paternoster lift, which many guests find to be a charming and memorable aspect of their stay, adding to the hotel's distinctive character.