Fletcher Hotel-Restaurant Doorwerth-Arnhem

This hotel is set within beautiful natural surroundings, featuring a large estate with both indoor and outdoor pools, making it a memorable retreat. Guests frequently highlight the hotel's tranquil setting, which is ideal for sightseers, walkers, and cyclists eager to explore nearby trails and attractions. While some areas and rooms have been renovated, offering a modern and comfortable experience, other parts retain a more traditional feel. The hotel is particularly well-suited for families, with amenities like a children's play area and family-friendly rooms, and also appeals to couples seeking a quiet escape. Business travelers find the peaceful environment conducive to their needs. Most guests appreciate the comfortable beds and the generally friendly staff. To enhance your stay, it is advisable to request a renovated room upon booking, as some older rooms may lack modern comforts like air conditioning, and be prepared for potential variations in room temperature.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, though experiences can vary. Most guests appreciate the presence of both an indoor and outdoor swimming pool, which are often described as large and pleasant, with the indoor pool sometimes open until late evening. A fitness center is also available, though some guests noted issues with broken equipment or a stuffy atmosphere due to a lack of proper ventilation. The hotel boasts an impressive new entrance and lobby area, providing a welcoming first impression. Ample free parking is consistently praised for its convenience. For those looking to explore the surroundings, e-bike rental is available on-site. However, some guests found the outdoor pool could be dirty with leaves and bugs, and the indoor pool water was often described as cold. The tennis court was frequently noted as being unmaintained and covered in moss, making it unusable. Many rooms lack a mini-fridge, and there is no elevator access to some upper-floor rooms, which can be inconvenient for guests with mobility issues or those with buggies.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many highlighting the need for consistent updates. While some guests found their rooms to be clean, neat, and spacious, particularly in newly renovated sections, others reported issues. A common concern is the dated appearance of many rooms, with complaints about dirty carpets in both hallways and rooms, and instances of broken tiles in bathrooms. Noise can be a significant issue, with reports of thin walls, slamming doors, and audible footsteps from above. A recurring complaint is the lack of air conditioning, leading to stuffy and hot rooms, especially during warmer periods. Some guests also noted unpleasant odors, including a smell of sewage, smoke, or even dog. While some found the beds comfortable, others experienced them as too soft or sagging. Bathrooms, even if renovated, were sometimes described as small, with showers located in bathtubs that were difficult to access, had low ceilings, or caused water leaks. Other issues included poor lighting in bathrooms and a lack of bedside lamps or power outlets near extra beds.

Dining & Food Quality
Feedback on dining and food quality presents a varied picture. Most guests generally describe the breakfast as good, extensive, and varied, with fresh bread and items replenished regularly in a pleasant breakfast room offering garden views. However, some experiences were less positive, with reports of chaotic breakfast periods due to crowds, slow replenishment of items, and dirty tables. The selection could sometimes feel limited, with specific complaints about a lack of certain fruits or only pork cold cuts. Hot food items, such as scrambled eggs or meat, were occasionally served cold. While lunch and dinner in the restaurant were praised by some for being delicious and well-prepared, others found the food to be expensive for its quality, with dishes like steak being poorly cooked or burgers lacking substance. The high tea received negative feedback for being simple, featuring pre-packaged items, cold quiches, and long waits. Service in the restaurant and bar was frequently described as slow and inconsistent, with some staff appearing inexperienced. Additionally, the bar was noted to close relatively early.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, offering a serene and picturesque setting. Situated within beautiful natural surroundings, guests appreciate the quiet atmosphere and immediate access to forests and extensive walking and cycling trails. This makes the hotel an excellent base for outdoor enthusiasts looking to explore the area. It is also conveniently located near various attractions, including a historic castle and local clog paths. For those wishing to visit urban centers, there is easy access to Arnhem, including public transport options like a bus. The hotel provides ample free parking, which is a significant advantage for guests traveling by car. However, some visitors noted that the hotel's somewhat remote location means a car is generally required for convenience. While parking is plentiful, some guests found individual parking spots to be on the smaller side. The hotel's entrance can also be hard to find after dark due to insufficient lighting.

Staff & Service
Guest experiences with staff and service are quite varied, ranging from highly positive to significantly negative. Many guests commend the friendly staff, describing them as helpful, attentive, and willing to accommodate requests, such as room upgrades or bringing breakfast to the room. The check-in process was sometimes noted as quick and efficient. However, a notable number of reviews report inconsistent staff quality, with some individuals described as rude, unhelpful, or unsympathetic. Instances of unprofessional behavior, including gossiping about guests or chastising them, were also mentioned. A recurring issue is slow service, particularly in the dining areas and bar, often attributed to staff shortages or inexperienced young personnel. Guests also reported a lack of willingness to accommodate specific requests, such as early breakfast, and issues with poor communication regarding room problems or booking changes. Some guests were surprised by charges for basic items like extra towels. Overall, while many found the staff pleasant, the inconsistency in service quality was a frequent point of concern.

Additional Information
Several important details, not fitting into other categories, emerged from guest reviews. The hotel has a pet-friendly policy, though some guests encountered staff who seemed unaware of or contradicted this, leading to confusion. Guests should be aware that early check-in is available for an additional fee, but its availability is not always guaranteed upon arrival. A significant point for guests with mobility concerns or those traveling with buggies is the absence of an elevator to certain upper floors, requiring stair use. The hotel appears to be undergoing ongoing renovations, which has resulted in a mix of updated and older areas, and sometimes led to noise from construction. Some guests reported issues with the functionality of electric vehicle charging stations on site. Additionally, there were instances where prices were not clearly listed on menus, and wake-up calls were noted as unreliable. The hotel occasionally hosts events or groups, such as football teams or parties, which can lead to increased noise levels.