Fletcher Hotel-Restaurant Leidschendam-Den Haag

The hotel's most notable feature is its direct adjacency to the Westfield Mall of the Netherlands, offering unparalleled convenience for shoppers and those seeking diverse dining and entertainment options. Guests frequently highlight the hotel's excellent location as a perfect base for exploring the wider region, including The Hague, Delft, and Scheveningen. While many appreciate the overall cleanliness and spaciousness of the rooms, feedback on bed comfort and staff service is notably mixed. The hotel is well-suited for leisure travelers looking for a convenient hub for shopping and sightseeing, as well as business travelers due to its accessibility and amenities. To enhance your stay, consider requesting a lake view room for a quieter experience, as some areas can be prone to noise from the adjacent parking lot.

Facilities & Amenities
Guests generally find the hotel's facilities adequate, with Wi-Fi available, though some report inconsistent signal strength in certain areas. Coffee and tea making facilities are provided in the rooms, which is a welcome convenience. However, a very common point of contention among guests is the absence of a mini-fridge or minibar in the rooms, which many find inconvenient for storing drinks or medications. Some reviews also mention the lack of a swimming pool, sauna, or fitness center, which might be a drawback for guests seeking such wellness amenities. The elevators are frequently cited as being old, worn, or occasionally out of service, leading to delays and frustration for some visitors. Rooms with balconies are available, but some guests report issues with the balcony doors not closing properly or the balcony lights not turning off.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests commending the housekeeping staff for maintaining tidy rooms. Room spaciousness is often highlighted, providing ample area for relaxation. However, feedback on bed comfort is quite varied; while some guests find the beds comfortable and conducive to a good night's sleep, a significant number report them as being too soft, worn out, or consisting of two single beds that tend to separate, impacting sleep quality. Noise levels are a recurring concern, particularly from the adjacent parking lot and mall, with reports of loud vehicles, shouting, and general commotion, especially during the evening and early morning hours. Some guests also note noise from neighbors or the lifts. Bathrooms are typically clean with good shower pressure and hot water, but some are described as small, lacking a shower door (leading to wet floors), or missing a shelf for toiletries.

Dining & Food Quality
The breakfast buffet at the hotel garners mixed reviews. Many guests appreciate the variety of options, including hot items like scrambled eggs, pancakes, and bacon, alongside fresh bread and cold cuts. However, a frequent complaint is that hot food items are often cold or not replenished quickly enough, especially during busy periods. Some guests also note that the fruit selection is not always fresh, and there's a perceived lack of simple cereals. While some find the breakfast to be good value, others consider it overpriced for the quality and consistency provided. The hotel restaurant itself also receives varied feedback; some guests enjoy the food quality, praising dishes like steak or fish, and appreciate the lake views. Conversely, others describe the food as having small portions, being cold, or generally unappetizing, leading them to seek dining options elsewhere. Service in the restaurant can be slow or inattentive, and the menu is primarily in Dutch, which can be a challenge for international visitors.

Location & Accessibility
The hotel's most significant advantage is its prime location directly next to the Westfield Mall of the Netherlands, providing immediate access to extensive shopping, diverse dining, and entertainment options, including a cinema and large supermarkets. This makes it an ideal choice for guests focused on retail therapy or those who appreciate having numerous amenities within walking distance. The hotel also serves as an excellent base for exploring the wider region, with easy access to major cities like The Hague, Delft, Rotterdam, and the coastal area of Scheveningen, all reachable within a reasonable driving distance. Tram stops are conveniently located right outside the hotel, offering direct and efficient public transport connections to Den Haag city center and Scheveningen. Free parking is available on-site, shared with the shopping mall, which is a considerable benefit for guests traveling by car. However, during peak times, particularly on weekends, the parking lot can become extremely busy and challenging to navigate.

Staff & Service
Feedback regarding the staff and service at the hotel is notably inconsistent. While some guests highly praise the reception staff for their friendliness, helpfulness, and efficiency during check-in and check-out processes, a significant number of reviews describe them as cold, unfriendly, arrogant, or unprofessional. Specific issues mentioned include long wait times at the front desk, a perceived lack of welcome, and unhelpful responses concerning early check-in fees or room-related problems. Service in the restaurant and bar also varies; some guests commend staff for being friendly and attentive, while others report slow service or a lack of engagement. Housekeeping generally receives positive comments for maintaining clean rooms, though there are isolated reports of rooms not being cleaned or staff entering without prior notice. Overall, the guest experience with service appears to be highly dependent on individual interactions.

Additional Information
The hotel's exterior is often described as dated or worn, presenting a contrast to the generally renovated and more modern interiors. Some guests note that certain areas, such as balconies and common spaces, appear to be in need of maintenance or upgrades. The hotel operates a pet-free policy, which is appreciated by guests with allergies or those who prefer an environment without animals. Guests should be aware that a destination fee may be applied, and the hotel enforces strict rules regarding smoking in rooms, with substantial charges for violations. There are also mentions of a policy against bringing outside food or drinks into the hotel. While the hotel provides an internal lift for wheelchair access, the main entrance involves stairs, which could pose a challenge for guests with mobility issues.