Flora Al Barsha Hotel At The Mall

This hotel is highly regarded for its spacious rooms and convenient location adjacent to the Mall of the Emirates, making it a standout choice for guests. Its signature feature is its direct access to a major shopping and entertainment hub, appealing greatly to sightseers and families looking for easy exploration, as well as solo travelers and business travelers seeking convenience. Guests consistently highlight the exceptional service provided by the staff and the overall cleanliness of the property. While the hotel offers a comfortable stay, prospective guests should be aware of ongoing road construction in the vicinity, which is a recurring theme in reviews. To make the most of your visit, consider utilizing the hotel's proximity to the metro for seamless city access.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and relaxation. Many guests appreciate the well-equipped gym and the presence of a steam sauna, offering options for wellness and unwinding. The pool is available, though some guests describe it as small or basic, and a few note that the water can be cold, with images potentially being misleading. Free Wi-Fi is consistently available, ensuring guests can stay connected. Rooms are equipped with useful amenities such as an iron and ironing board, a safe, and complimentary water bottles replenished daily. Some guests experienced minor issues with key cards requiring frequent re-activation.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness and the overall comfort of the rooms. The spacious rooms are a significant highlight, often described as well-appointed and providing ample space. Comfortable beds contribute to a restful stay for most visitors. However, some reviews mention that the furniture appears somewhat dated and could benefit from updating. A recurring concern is noise levels from nearby road construction and traffic, which can be noticeable, particularly in rooms facing the main road. Isolated comments also noted issues with water pressure in showers, limited working sockets, and the functionality of in-room hairdryers or TV connectivity. The bathroom areas are generally clean, though some guests found them to be dark or in need of minor renovation.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive widespread positive feedback. Guests consistently praise the lavish buffet and its varied selection, noting that the food is tasty and offers a good spread. The restaurant is also highlighted for its food quality, with specific dishes like fatoush salad, tortillas, and Caesar salad receiving commendation. Many guests found the breakfast to be a delightful start to their day, with the restaurant team often going above and beyond to assist. The hotel also features a coffee shop in the lobby, providing additional options for beverages.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within a short walking distance of the Mall of the Emirates, which serves as a significant hub for shopping, dining, and entertainment. Its proximity to metro stations (Mall of the Emirates and Mashreq) and a bus station makes it highly accessible for exploring the city. Guests appreciate the convenience of having numerous shops and restaurants in the immediate vicinity. While the location is excellent for accessibility, ongoing road construction around the hotel is a frequent mention, causing some inconvenience for entry and exit, and contributing to traffic noise. Parking is available, though some guests found the access to be tight.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests. The housekeeping team is frequently commended for maintaining clean rooms and providing daily water bottle refills. The restaurant team is particularly singled out for their exceptional service, warm greetings, and proactive assistance during meals. While the vast majority of feedback is overwhelmingly positive, some guests reported isolated instances of less welcoming or uninterested interactions with specific front desk personnel. Overall, the staff's dedication to guest satisfaction is a prominent theme.

Additional Information
Guests should be aware of the hotel's security deposit policy, which is a recurring point of discussion in reviews, as some guests found it unexpected or inconvenient upon check-in. The hotel operates with an alcohol-free policy, which is appreciated by many families and those seeking a quiet environment. For guests interested in beach outings, the hotel offers a convenient shuttle service to Kite Beach in the mornings, with a return trip in the afternoon. The hotel is generally considered a quiet place, making it a suitable choice for families due to its atmosphere and lack of a disco.