Forum Hotel

The hotel's free, secure parking is a significant draw, offering convenience in a city where parking can be challenging. This, combined with its central location and excellent public transport links, makes it a memorable choice. Guests frequently highlight the hotel's overall cleanliness, the friendly and helpful staff, and the consistently good breakfast as key strengths. The hotel is well-suited for families due to its ability to provide cribs and spacious apartments, and its quiet environment. Sightseers and tourists will find the location ideal for exploring the city, while business travelers appreciate the convenient parking and quiet atmosphere for short stays. To enhance your experience, consider requesting a recently renovated room, as some older rooms may have outdated furnishings. Also, be aware that the hotel occasionally hosts events, which can lead to some noise.

Cleanliness & Room Comfort
Guests frequently praise the hotel's cleanliness, noting that rooms and bathrooms are well-maintained and tidy. However, feedback on room comfort is mixed. Many guests find the rooms comfortable and spacious, especially the apartments which are well-equipped for families. Conversely, some describe standard rooms as small or tiny, and a number of reviews mention that the beds are old, narrow, or feature uncomfortable spring mattresses, impacting sleep quality. Noise levels are a recurring concern; some guests report thin walls, leading to disturbances from neighboring rooms or corridor conversations. Street noise is also mentioned, and parties held in the restaurant can cause significant disruption. Issues with heating and air conditioning are noted, with some rooms being too hot or having non-functional units. The bathrooms are generally clean, though some are described as small, having high tubs that are difficult to enter, or experiencing wet floors after showering. A common complaint is the lack of easily accessible power outlets near the beds, and some rooms have a persistent cigarette smell.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as rich, varied, excellent, and very good. Many appreciate the wide selection of options, including hot foods like eggs and sausages, cold cuts, cheeses, fresh vegetables, fruits, and a delightful array of desserts and baked goods. The quality and taste of the food are frequently highlighted as a major positive aspect of the stay. However, feedback regarding the hotel's restaurant beyond breakfast is mixed. While some guests find the food tasty and the atmosphere pleasant for family celebrations, others express dissatisfaction with the service, describing it as poor or understaffed. A significant concern is the cigarette smoke smell permeating the restaurant's indoor area, often due to open doors to smoking sections. Additionally, the restaurant can be a source of loud party noise during evening events, which has negatively impacted guests' ability to rest.

Location & Accessibility
The hotel's location is widely regarded as very good and convenient, offering a balance between being close to the city center and situated in a quieter neighborhood. Guests appreciate its proximity to public transportation, with tram and metro stations often within a short walking distance, providing easy access to various city destinations and the airport. A significant advantage highlighted by many is the presence of a large supermarket right next door, adding to the convenience for guests. The hotel also stands out for its free, secure, and guarded parking, which is a major benefit given the challenges of parking in the city. While some note it's not directly in the bustling city center, the excellent transport links and the availability of parking make it highly accessible for both those with and without a car.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, polite, kind, attentive, and welcoming. Many reviews highlight their professionalism and willingness to assist with various requests, from providing directions and arranging taxis to accommodating specific needs like providing cribs for families. The reception staff in particular are often commended for their efficiency and pleasant demeanor, ensuring a smooth check-in process. Housekeeping is also noted for its attentiveness, ensuring rooms are clean and towels are regularly changed. While isolated incidents of less satisfactory interactions or waiting times at check-in are mentioned, the overall sentiment is that the staff's dedication to providing excellent service significantly enhances the guest experience, making visitors feel valued and well-cared for during their stay.

Additional Information
The hotel is a popular venue for organized events and family celebrations, which is a unique feature, though guests should be aware that these events can sometimes lead to noise disturbances. A notable policy is the pet-friendly accommodation, which is highly appreciated by guests traveling with their animals, making it a convenient choice for pet owners. Many guests find the hotel offers good value for money, especially considering the included amenities like breakfast and parking. However, a recurring observation is that the hotel's interior and furnishings appear dated and could benefit from renovation, with some areas described as old-fashioned or in need of maintenance. Despite this, the hotel maintains a high standard of cleanliness and provides a comfortable, quiet environment for most stays.