FOUND Hotel Chicago River North

This hotel is highly regarded for its central location, offering easy access to numerous city attractions and vibrant neighborhoods, making it an excellent choice for sightseers, friends traveling together, and solo travelers. Its unique bunk bed rooms are a hit with families and those seeking a more communal yet private experience. While many guests appreciate the friendly and helpful staff, the compact nature of the rooms and persistent noise from nearby establishments are frequently mentioned. For a more peaceful stay, it is advisable to request a room on a higher floor or one facing an inner courtyard, and familiarize yourself with the hotel's digital check-in process for a smoother arrival.

Facilities & Amenities
Guests frequently praise the hotel's inviting lobby, which offers comfortable seating and dedicated phone booths for privacy, making it suitable for both relaxation and work. The presence of a shared kitchen is a significant advantage, providing guests with access to cooking facilities, coffee, and tea, fostering a sense of community. The convenient baggage storage is also highly appreciated for early arrivals or late departures. While Wi-Fi is generally reliable, some guests note that the water dispenser in the lobby is often out of order. It is important to note that despite some past advertising, dedicated laundry facilities are not available on-site, and the digital key system can sometimes be clunky, requiring reliance on an app for access.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently highlighted by guests, with many finding them spotless upon arrival. While most rooms are described as small rooms or cozy, they are generally well-maintained, and the comfortable beds and pillows contribute to a restful sleep. The spacious bathrooms are a pleasant surprise for many, equipped with large bottles of toiletries. However, some guests report issues such as a missing toilet lid, thin or scratchy towels, and a lack of shelf space in the bathroom. Noise is a significant concern for many, stemming from AC noise, street noise, and particularly loud music from a nearby bar noise, which can penetrate the thin walls, especially on lower floors.

Location & Accessibility
The hotel boasts an exceptional central location, placing guests within easy walkable distance of a multitude of attractions, restaurants, and bars. Its proximity to public transportation, including the L train, makes navigating the city effortless and provides convenient access to various neighborhoods and the airport. Guests appreciate being able to explore the vibrant River North area and downtown on foot, enjoying the lively atmosphere. While the hotel does not offer on-site parking, several nearby options are available, though guests note that these can be quite expensive. The area is generally perceived as safe, enhancing the overall convenience of the location.

Staff & Service
The staff consistently receives high praise for their friendly staff, helpful and attentive service. Guests frequently commend their willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a comfortable stay. The quick check-in process, often facilitated through the hotel's digital check-in system and app-based communication, is appreciated by many for its efficiency. However, some guests report challenges with the digital-first approach, including difficulties reaching staff by phone or encountering issues with the app, which can lead to frustration, particularly when dealing with booking discrepancies or unexpected room problems.

Additional Information
The hotel operates primarily on a digital-first approach, relying heavily on an app-based access system for entry and communication, which some guests find convenient while others struggle with its lack of direct human interaction. There have been recurring issues with booking discrepancies, including unexpected cancellations and double charges, which can be frustrating for guests. Many reviews highlight the perception that the establishment feels more like a hostel-like atmosphere than a traditional hotel, particularly due to the compact room sizes and communal facilities. A useful amenity is the dedicated storage room for luggage, which provides flexibility for guests before check-in or after check-out.