Four Points by Sheraton Edmundston Hotel & Conference Center

The hotel is frequently highlighted for its convenient central location within the town, making it a popular choice for road-trippers and travelers with pets seeking a comfortable stopover. Its on-site restaurant is also a significant draw, offering convenience and generally positive dining experiences, often praised for its food quality. Guests consistently commend the hotel's overall cleanliness, the comfort of its beds, and the helpfulness of its staff, contributing to a pleasant stay. This establishment is well-suited for couples and families on long journeys, as well as business travelers looking for a reliable stay with good amenities. To enhance your visit, it's advisable to confirm your room type upon booking, especially if you require specific bed configurations, and be prepared for the main parking area being located across the street, which some guests find slightly inconvenient.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience, though feedback is mixed on some. The pool is available, but many guests note it is quite small, can feel crowded with more than a few people, and the water is often reported as being too cold. There are also instances where the pool has been unexpectedly closed. A fitness center is on-site, though some guests found the weight selection to be limited. Free Wi-Fi is generally provided, but a few guests experienced connectivity issues. For electric vehicle owners, EV charging stations are available, though their accessibility can sometimes be awkward. While a lobby coffee station is sometimes present, its availability and replenishment are inconsistent. Other amenities include ice machines and vending machines, and some guests appreciated the availability of a free laundry service.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe their rooms as very clean, spotless, and quiet, ensuring a restful stay. The beds are frequently praised for being very comfortable, contributing to a good night's sleep. However, a significant number of reviews mention that rooms appear dated or tired, with worn furniture, torn upholstery on sofa beds, and carpets in some rooms. Issues with bathroom cleanliness, such as hair in the shower or poor lighting and drainage, were also reported. Noise can be a concern, with complaints about loud AC/heating fan units, thin walls allowing sound from hallways or neighboring rooms, and occasional barking dogs. In-room amenities like coffee makers were sometimes found to be dirty or lacking supplies, and TVs occasionally had issues with sound or connectivity.

Dining & Food Quality
The on-site restaurant is a significant highlight for many guests, providing a convenient dining option, especially after a long day of travel. Feedback on food quality is generally positive, with many praising the dishes as incredible, delicious, and well-prepared, including specific mentions of excellent pasta, fish and chips, and eggs Benedict. The bar is also appreciated for serving local beers. However, experiences with breakfast vary; some guests report it as included, delicious, and offering a wide variety, while others note it is not included, expensive, or not available early enough. Service in the restaurant receives mixed reviews, with some guests commending the staff as attentive and efficient, while others experienced slow service, understaffing, or perceived disinterest, particularly during busy periods.

Location & Accessibility
The hotel boasts a central location within the town, making it highly convenient for guests. It is situated within walking distance of various restaurants, coffee shops, and local attractions, including the church and convention center. Its position slightly away from the main highway access is appreciated by those seeking a quieter stay, yet it remains easily accessible for road-trippers. The primary parking facility is located across the street from the hotel, which is free and generally ample, even for larger vehicles. However, some guests find this arrangement inconvenient, especially during inclement weather or when carrying luggage, and note that the lot can be on an incline. EV charging stations are available at the front of the hotel, adding to its accessibility for electric vehicle owners.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their pleasant demeanor, courteous interactions, and willingness to assist with various requests. The check-in and check-out processes are generally described as quick and easy, though some guests experienced longer waits during peak times due attributed to understaffing. While housekeeping is often commended for maintaining clean rooms, some reviews mention instances of rooms not being serviced or being inadequately cleaned. The hotel's pet-friendly service is also noted, with staff being welcoming towards animal companions. However, a recurring negative theme involves billing issues, with several guests reporting double charges or difficulties resolving payment discrepancies, which can be a source of significant frustration.

Additional Information
The hotel's pet policy is a notable feature, welcoming dogs, though some guests expressed dissatisfaction with being placed on "pet floors" without prior notification, leading to issues like barking noises. While the property is generally well-maintained, many reviews indicate that the dated decor and furniture throughout the hotel and in rooms suggest a need for a facelift or updates. Opinions on value for money are divided, with some guests finding the hotel overpriced for the amenities and room condition, while others consider it reasonable. The lobby atmosphere is often described as warm and inviting, though it can become busy, especially when private events are hosted. Guests should also be aware of the hotel's smoking policy, as there are reports of strict enforcement and accusations of smoking in rooms.