Four Points by Sheraton Hotel & Suites Calgary West

This hotel is frequently chosen for its convenient location near Winsport and easy access to the Trans Canada Highway, making it an ideal base for exploring the mountains or for business travelers attending conferences. Its on-site restaurant is a notable feature, offering well-regarded dining options. Guests consistently praise the friendly staff and the hotel's overall cleanliness, though opinions on room comfort and datedness are mixed. The hotel is particularly well-suited for families due to its spacious suites and proximity to recreational areas, and for solo travelers seeking easy highway access. To ensure the best experience, it is advisable to confirm the operational status of the pool and hot tub prior to arrival, and consider requesting a room away from the highway to minimize potential noise.

Facilities & Amenities
The hotel offers a range of facilities, including a pool and hot tub, which are often highlighted by guests, especially families. However, a significant number of reviews indicate that the hot tub is frequently out of order or undergoing maintenance, and the pool can sometimes be too cold. When operational, the waterslide is a popular feature. The hotel also provides free Wi-Fi, which is generally appreciated, and a fitness center for guest use. Some guests noted the convenience of ice machines and vending machines. While the hotel has elevators, some guests experienced issues with one being out of service, leading to longer waits or confusing navigation due to the hotel's layout.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests found their rooms to be very clean and spotless, ensuring a pleasant stay. However, a significant number of reviews reported issues such as rooms smelling of vape, wet dog, or a general musty odor, with some instances of dirty carpets or stained bedding. The overall impression of the rooms is that they are dated and in need of renovation, with mentions of worn-out furniture, chipped paint, and burnt-out light bulbs. While some guests praised the comfortable beds and pillows, others found them to be lumpy, sagging, or generally uncomfortable. Noise levels can be an issue, with reports of thin walls and disturbances from teenager groups in hallways or parking area noise. Room amenities like TVs were sometimes described as dated or pixelated, and bathrooms were noted for being small, lacking towel hanging space, or having low shower heads.

Dining & Food Quality
The on-site Avenue 16 restaurant receives consistent praise from guests, who describe the food as delicious, reasonably priced, and offering a fantastic selection. The service at the restaurant is frequently highlighted as attentive and friendly, contributing to a positive dining experience. The breakfast buffet garners mixed reviews; some guests found it to be a good value with a decent variety, while others felt it was standard fare, lacked options like fresh fruit, or experienced issues with food being cold or not replenished quickly, especially after large groups. Room service is also available, with guests noting the food was tasty, though some found it a bit pricey. The presence of a pub within the hotel is also appreciated by many.

Location & Accessibility
The hotel's convenient location is a major advantage for many travelers. It offers easy access to the Trans Canada Highway and Stoney Trail, making it an excellent choice for those traveling to the mountains or other parts of the region. Its proximity to Winsport (Calgary Olympic Park) is particularly beneficial for attendees of events or activities there, often within walking distance. Guests also appreciate the abundance of nearby amenities, including various fast-food restaurants and a Starbucks within walking distance. The hotel provides free parking, which is a significant convenience, though some guests noted that the lot can become full during peak times, requiring alternative parking.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, being described as friendly, helpful, attentive, and accommodating. Many guests highlighted the professionalism and warm demeanor of the front desk team, noting a quick check-in process and a willingness to go above and beyond to ensure a comfortable stay. The excellent service provided by the staff is a recurring theme, with many guests feeling valued and well-cared for. While most interactions are positive, a few isolated comments mentioned instances of disinterest or rudeness from some front desk personnel. Housekeeping service received mixed reviews, with some guests praising it, while others reported issues with rooms not being serviced or cleaned adequately during their stay.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though some pet-designated rooms were noted to have lingering odors or lack convenient outdoor relief areas. There were instances where guests experienced issues with deposits being higher than expected or double charged. Some reviews mentioned that the hotel's online photos might be misleading regarding room appearance or specific amenities. A few guests reported disruptive fire alarm testing during their stay. While the hotel aims to provide a comfortable experience, some guests noted that certain amenities, like the hot tub, are frequently out of service, which is not always disclosed upfront.