Fuji Mountain Resort Hotel

The hotel offers a unique stay, distinguished by its rooftop observation deck which provides stunning views of Mount Fuji. Originally a wedding venue, its conversion has resulted in a distinctive internal layout that now primarily caters to international tour groups, creating a vibrant, albeit sometimes noisy, atmosphere. This establishment provides affordable accommodation, making it an attractive option for budget-conscious travelers, sightseers eager to explore the region, skiers visiting nearby resorts, and motorcyclists appreciating the convenient parking. To ensure a more comfortable experience, guests are advised to bring earplugs due to the thin walls and to consider requesting a room with a window if natural light and ventilation are a priority for their stay.

Facilities & Amenities
The hotel features a large public bath (onsen), which is a significant draw for many guests, offering a traditional bathing experience and, from some vantage points, glimpses of Mount Fuji. However, some visitors have noted inconsistencies with the water temperature, occasional cleanliness issues, and a lack of adherence to onsen etiquette by certain international guests, leading to a less tranquil experience. Free Wi-Fi is available throughout the property and generally provides a reliable connection. For those traveling by vehicle, parking is conveniently provided, accommodating both cars and motorcycles. Guests can also find vending machines and microwaves on-site for added convenience. It is worth noting that the hotel has only one small elevator, which can lead to waiting times during busy periods.

Cleanliness & Room Comfort
Feedback on room size is varied, with some guests finding them spacious for their needs, while others describe them as quite small. A notable characteristic of many rooms is the absence of windows, which can create a closed-off or claustrophobic feeling for some, limiting natural light and fresh air circulation. Noise from adjacent rooms and hallways is a frequent concern due to thin walls, with sounds like conversations and snoring often audible, potentially disrupting restful sleep. While some guests report satisfactory cleanliness, others have encountered issues such as long hair, spiderwebs, or stains in their rooms. Bathrooms are generally compact, and some guests have experienced problems with hot water consistency or noticed moldy shower curtains.

Dining & Food Quality
The hotel provides buffet-style breakfast and dinner, with guest opinions on the food quality and experience being quite mixed. Most guests find the breakfast variety to be adequate, though some describe the offerings as basic. The dinner buffet can become exceptionally crowded, particularly when large tour groups are present, often resulting in long queues and a rapid depletion of food items. Some guests have characterized the food quality as average, likening it to standard catering fare. A recurring observation is the strong presence of Chinese-influenced dishes on the menu. Additionally, some guests have reported instances of poor dining etiquette among certain groups, such as not wearing masks or returning used glasses, which negatively impacted the overall dining atmosphere.

Location & Accessibility
The hotel boasts an exceptional location for viewing Mount Fuji, with guests particularly praising the vistas from its rooftop observation deck and other key areas like the main entrance. For those traveling by car or motorcycle, the hotel offers convenient and ample parking. While it is approximately a 20 to 25-minute walk from the nearest train station, which some guests found a bit far without a shuttle service, its proximity to attractions like Stellar Theater and local convenience stores and restaurants makes it a practical base for exploring the surrounding area. The ease of access for private vehicles is a significant advantage for guests planning to drive to various sights.

Staff & Service
The hotel's staff is predominantly international, and many guests have highlighted their earnestness and politeness in interactions. While some visitors noted minor communication challenges or a perceived lack of warmth, a significant number found the staff to be helpful and responsive to their needs, such as promptly addressing issues with room amenities. The check-in process can be time-consuming, especially during peak hours, often requiring guests to take a numbered ticket and wait. Although isolated incidents of perceived unprofessionalism or a lack of attention to guest safety have been reported, the staff generally strives to provide service, navigating potential language nuances to assist guests effectively.

Additional Information
The hotel occupies a converted former wedding venue, which accounts for its distinctive internal layout, including numerous rooms that lack external windows and a somewhat maze-like corridor system. It primarily caters to international tour groups, contributing to a lively atmosphere but also leading to frequent complaints about noise in hallways and common areas. Guests should be aware of the hotel's specific policy regarding luggage storage, which is typically only available before check-in. Some visitors have expressed concerns about fire safety due to the building's complex internal structure and the absence of windows in many of the guest rooms.