Geneva Hotel Amman

The hotel is widely recognized for its exceptional staff service, which consistently leaves a lasting positive impression on guests. This commitment to hospitality makes it an ideal choice for a diverse range of travelers, including business travelers attending conferences, leisure travelers seeking a comfortable base for sightseeing, and families looking for a welcoming and clean environment. Many guests highlight the hotel's overall cleanliness, the comfort of its accommodations, and the quality of its breakfast offerings. While the hotel generally provides a quiet atmosphere, some rooms facing the street can experience noise. To ensure a more peaceful stay, guests might consider requesting a room on a higher floor or away from the main road. Additionally, checking the availability and location of power outlets upon arrival could enhance convenience for those with multiple electronic devices.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The swimming pool is frequently praised for being nice and clean, providing a pleasant spot for relaxation, although some guests noted it can be cold, may be under maintenance, or has limited operating hours. The conference and meeting rooms are highly regarded, described as modern, clean, well-organized, and supported by efficient IT services, making the hotel a popular venue for corporate events and training programs. While a fitness center is available, some guests found it to be small and in need of an upgrade, suggesting it might not meet the expectations of those seeking a comprehensive workout. Connectivity can be an issue, as the Wi-Fi is often reported as unstable, slow, or prone to dropping. Furthermore, guests occasionally found the number and placement of electrical outlets to be inconvenient, with some rooms having only a single outlet far from the bed. The elevators were also noted by some to be slow.

Cleanliness & Room Comfort
Guests generally commend the hotel for its clean rooms and comfortable beds, ensuring a restful stay. Many rooms are described as spacious, providing ample living area. However, feedback on bathrooms is mixed; while some are satisfactory, others are noted as being old, in need of renovation, or having issues such as broken fixtures, poor water pressure, or inconsistent hot and cold water. Some guests also reported dirty bathroom floors or unclean bathtubs. Noise levels can be a concern, particularly in rooms facing the street, where traffic noise or sounds from nearby construction or weddings can be disruptive. A few guests also reported a faint smell of cigarette smoke or issues with the air conditioning not being robust enough. In-room amenities like mini-bar contents are appreciated, and some rooms offer pleasant views. However, some found the wardrobe to be small, and noted that towels and carpets could benefit from better maintenance.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, particularly concerning the breakfast buffet. Most guests describe the breakfast as very good, delicious, and offering a wide variety of options, often highlighting its high quality and the fact that it is complimentary. The restaurant atmosphere is generally pleasant, and the food quality for lunch and dinner buffets is often praised for being tasty and diverse. However, some guests noted that the lunch and dinner options could be repetitive or that food was not always refreshed promptly. Room service is also mentioned positively for its efficiency and quality. The hotel is also well-regarded for its coffee breaks provided during events, which are consistently described as excellent. Overall, the culinary offerings contribute significantly to a positive guest experience, with many finding the meals satisfying and well-prepared.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, placing it near various amenities and attractions. It is described as being close to shops, restaurants, and a pharmacy, making it easy for guests to access daily necessities and dining options without extensive travel. While some guests found the immediate surroundings to be somewhat noisy due to its position on a main road, its proximity to the city center and ease of access to public transportation, including readily available taxis, are significant advantages. The hotel is approximately a 30-minute drive from the airport, offering smooth transfers. Parking is available and generally considered easy and free, adding to the convenience for guests traveling by car. Despite some comments about the area not having many tourist attractions within immediate walking distance, its accessibility to other parts of the city is widely appreciated.

Staff & Service
The hotel's staff consistently receives outstanding praise, being described as amazing, friendly, helpful, professional, and gracious. Guests frequently highlight their attentiveness, quick responsiveness, and willingness to go above and beyond to ensure a comfortable stay. The check-in and check-out process is generally smooth and efficient. While the majority of interactions are positive, a few guests reported instances of reception staff being less cooperative or rigid in their approach. However, the overall sentiment emphasizes the staff's dedication to providing excellent service, from the housekeeping team maintaining clean rooms to the bellmen assisting with luggage. The hotel's service culture is a major reason why many guests express a desire to return, appreciating the warm welcome and consistent support throughout their stay.

Additional Information
The hotel is noted for being fully accessible for people with disabilities, demonstrating a commitment to inclusivity. It is also a popular venue for corporate events and training programs, with many organizers praising the supportive team, reasonable pricing, and well-equipped facilities. Guests attending these events often highlight the seamless coordination and professional support received. A unique amenity mentioned is the presence of a prayer room for women, adding to the comfort and convenience for specific guests. The hotel also offers a shisha service, which some guests found to be excellent. These specific features, along with its consistent use for business gatherings, underscore the hotel's versatility and its ability to cater to a diverse clientele beyond typical leisure stays.