Go Hotel Østerport

This hotel is uniquely positioned directly adjacent to a major train and metro station, making it an exceptional base for exploring the city. Its central location is a signature feature, highly praised by guests for its convenience. The hotel is particularly well-suited for sightseers, business travelers, and anyone relying on public transportation, offering seamless access to the airport and various city attractions. While the proximity to the railway lines is a recurring theme, guests often highlight the hotel's overall cleanliness and the generally comfortable accommodations. To enhance your stay, consider requesting a room on the side away from the railway tracks if you are sensitive to noise, and be prepared for the possibility of train sounds, though earplugs are provided.

Facilities & Amenities
The hotel offers several convenient facilities that enhance the guest experience. Many appreciate the presence of a gym, allowing them to maintain their fitness routines while traveling. Common areas and lounge areas are described as cozy and inviting, providing pleasant spaces for relaxation or socializing. However, a significant point of feedback is the lack of an elevator in certain sections, which can pose a challenge for guests with heavy luggage or those with mobility issues, as it requires navigating stairs. Some guests also noted the availability of luggage storage, though its security and cost are sometimes points of discussion.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and tidy, with many describing them as modern and well-maintained. The beds are frequently mentioned as comfortable, contributing to a restful stay. However, feedback on room comfort is mixed, with some guests finding the rooms to be small or lacking basic amenities like a mini-fridge or a safe. Issues such as a lack of shelves in the bathroom for toiletries, defective showers, or unpleasant odors from drains are occasionally reported. A major recurring theme is noise, primarily from the adjacent train tracks, which can be significant, especially in railway-facing rooms. Some guests also noted noise from ventilation systems, hallways, or a lack of air conditioning, leading to rooms being too warm and requiring windows to be opened, exacerbating the train noise.

Dining & Food Quality
The breakfast at the hotel receives varied feedback. Many guests describe it as good, delicious, and offering a good selection of items, including fresh bread, cereals, and some hot options like eggs and bacon. The quality of the food is often highlighted as a positive aspect. However, some guests find the breakfast to be expensive for the variety offered, noting a limited choice of hot dishes. There are also comments about the breakfast area being too small to accommodate all guests, leading to overcrowding, and occasional issues with staff being slow to restock items or with coffee machines not functioning properly.

Location & Accessibility
The hotel's location is consistently praised as a major advantage. It is situated directly opposite a major train station and metro station, providing excellent public transport links to the airport and various parts of the city. Guests appreciate being within walking distance of many popular attractions, including the city center, and nearby parks. The convenience of having a supermarket and other shops directly across the road is also frequently mentioned. While the proximity to the railway lines is a source of noise for some, its benefit for accessibility and ease of travel is widely acknowledged. Parking is available nearby, though guests note it can be challenging to find and expensive.

Staff & Service
The staff at the hotel receive mixed but generally positive feedback. Many guests commend the friendly staff, highlighting their helpfulness and attentiveness in providing local recommendations and assisting with various requests. The check-in process is often described as quick and efficient. However, some reviews mention instances of staff being uninterested, unhelpful, or exhibiting poor customer service skills. There are also reports of issues with room cleaning or room service not being provided consistently, even when requested, which can lead to frustration among guests.

Additional Information
Guests should be aware of certain policies and features that impact their stay. The hotel provides earplugs in rooms, a thoughtful gesture given the proximity to the railway lines and the potential for train noise. While the hotel does not have air conditioning, some rooms are equipped with fans to help with temperature control. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. It is also noted that the hotel charges a fee for luggage storage after check-out, a policy that some guests find inconvenient compared to other establishments.