Grand Hotel Rogaska

This grand hotel offers a charming, historic ambiance, with its majestic architecture and a notable 1912 grand ballroom that serves as a signature feature. It provides a peaceful and relaxing retreat nestled in nature, making it an ideal destination for couples seeking a romantic getaway, older guests looking for tranquility, and wellness seekers due to its proximity to a medical center. The hotel is also well-suited for families and various groups, including those organizing international events or dance gatherings, and is notably pet-friendly. Guests consistently praise the attentive staff and the extensive food offerings. To enhance your stay, consider requesting a room facing the front for a quieter experience, and be aware that public transport options may be limited on weekends and holidays.

Facilities & Amenities
The hotel provides a range of facilities, though guest feedback is mixed. The spa center includes a pool, saunas, and a whirlpool, offering a relaxing experience for many. However, some guests found the spa area to be dated, small, or in need of renovation, with reports of some saunas being dirty or not working. The fitness room is described as modest and equipped with older machinery. Most guests appreciate the free Wi-Fi, though some noted it could be slow at times. The Grand Cafe with its gramophone and vinyl records is a highly praised and unique amenity, creating a pleasant atmosphere. While rooms include a minibar, it is often found empty, and the televisions are typically smaller LCD models without streaming capabilities, with some guests reporting them not working or lacking national channels.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, comfortable, and clean, with many appreciating the high ceilings and garden views. Renovated rooms are particularly well-received. However, some guests reported issues with cleanliness, including finding hair on beds or insects in the room, and some older rooms or bathrooms are noted as needing updates. The beds receive mixed reviews; many find them comfortable and conducive to a good night's sleep, while others describe the mattresses as too soft or too hard, potentially causing back pain. Rooms are well-equipped with large cupboards, safes, and fridges. Bathrooms are often spacious, featuring bathtubs with step-in showers, magnifying mirrors, and ample towels and bathrobes. Noise levels are generally low, contributing to a quiet stay, though some rooms might experience audible music from the grand ballroom or a nearby cafe.

Dining & Food Quality
The hotel's dining experience, primarily offered through buffet breakfast and dinner, receives widespread praise for its variety and quality. Most guests describe the food as delicious, tasty, and excellent, with a wide selection of options including fruits, salads, main courses, and soups. Specific items like baked apples are highlighted. However, some guests noted that the food temperature could be inconsistent, with dishes not always kept warm enough. While the variety is generally good, a few guests mentioned that the breakfast menu could become repetitive for longer stays, and some wished for more fresh berries or cooked vegetables. The restaurant offers a pleasant atmosphere, with the option to dine on a terrace overlooking the gardens. Some isolated negative experiences included food tasting old or the buffet running out of items prematurely.

Location & Accessibility
The hotel boasts an excellent location, nestled in a beautiful natural setting that provides a quiet and peaceful atmosphere, ideal for relaxation. It is conveniently situated within walking distance of the medical center and the Donat mineral water spring, making it particularly appealing for wellness-focused travelers. The hotel is described as being in a central location, allowing easy access to the surrounding area. While the natural surroundings are highly valued, some guests noted a lack of public transport options, especially on weekends and holidays, which can limit travel to other locations without a car. Parking is available, with some guests appreciating the free options directly in front of the hotel, though others found the number of parking spaces to be insufficient, particularly during busy periods.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, being described as friendly, helpful, kind, attentive, and professional. Guests frequently highlight their willingness to assist with requests and their overall positive attitude, from the reception staff to the waiters and cleaning ladies. The F&B team is particularly commended for their service-oriented approach. Many guests felt a strong sense of hospitality and felt at home during their stay. However, there were isolated reports of negative experiences, including a rude waitress, general unprofessionalism, and concerning incidents involving staff making inappropriate comments or mishandling guest information, such as giving out room numbers.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals. Guests should be aware that access to the natural spring waters may incur an additional charge, a detail not always communicated upfront. While the hotel generally provides a tranquil environment, some guests noted that loud music from a cafe across the garden could occasionally disturb the peace. The hotel is a popular venue for international events and group gatherings, with its Crystal Hall being a favored location for such occasions. Guests also appreciate the availability of live music in the hotel or a neighboring property. It is worth noting that a surcharge for pool towels may apply, and guests are typically provided with only one entrance key per couple upon arrival.