Grand Hotel Vilnius, Curio Collection by Hilton

The hotel offers a truly luxurious urban escape, primarily distinguished by its prime central location directly overlooking Cathedral Square, making it an ideal base for exploring the city. Guests consistently highlight the spacious rooms, comfortable beds, and the generally excellent staff as key elements of their stay. The amazing breakfast and a great spa further enhance the experience. This hotel is particularly well-suited for sightseers and couples seeking a romantic getaway due to its proximity to historical attractions and elegant atmosphere. Families and pet owners also find it accommodating, with ample space and a welcoming policy. For business travelers, the central location and professional service are highly valued. To maximize your visit, consider requesting a room on a higher floor for breathtaking views, and be mindful that the spa can become crowded during peak hours, so plan accordingly. It is also advisable to confirm the functionality of the in-room air conditioning upon arrival.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and relaxation. The spa area is a significant draw, featuring a pool, sauna, steam room, and jacuzzi, providing a serene escape for many. However, some guests noted that the spa can become overcrowded at times, and the floors can be slippery, warranting caution. While a fitness center is available, some reviews suggest it is small and inadequate for a hotel of this caliber. Most rooms are equipped with a mini-bar, flat-screen TVs, and a Nespresso coffee machine, adding convenience. Free Wi-Fi is provided, though its speed was not consistently praised. A recurring concern for some guests was the air conditioning, which was occasionally reported as noisy, not optimal, or even non-functional in certain rooms. Some older rooms also lack modern sockets or USB chargers.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is largely positive, with many praising the spacious rooms and their spotless condition. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful sleep, though some guests found the mattresses to be too soft. The large bathrooms are well-appointed, often featuring both a soaking tub and a separate shower, along with heated floors and good water pressure. Many rooms boast desirable city views and are equipped with automatic blackout shades for optimal rest. While most rooms are described as quiet, occasional noise from the street or internal systems was mentioned. Some reviews, however, point to certain rooms showing signs of age with dated decor, worn furniture, peeling wallpaper, or crumbling balconies. A few isolated comments also noted minor cleaning issues, such as missed spots or blocked drains, and some reported non-functional light switches or empty toiletries.

Dining & Food Quality
The hotel's dining and food quality receive widespread acclaim, particularly the breakfast, which many describe as excellent and among the best they have experienced. Guests appreciate the wide variety of options, including a high-quality buffet with fresh ingredients, sparkling wine, an exquisite cheese selection, cold meats, anti-pasti, and diverse breads and patisserie. Made-to-order options, such as eggs and barista coffee, are also highly praised. While most find the breakfast to be a highlight, some guests noted that it can become crowded and noisy, especially on weekends, and service can occasionally be slow or disorganized. The hotel also features a Michelin-recommended restaurant and a bar offering an extensive cocktail list and wine list, with many non-alcoholic choices. Room service is generally described as quick and delicious. However, a few guests found the breakfast to be overpriced, and isolated comments mentioned specific dishes being tasteless or undercooked.

Location & Accessibility
The hotel's location and accessibility are consistently lauded as a major advantage, placing guests at the very heart of the city. Its central position directly opposite Cathedral Square means that most of Vilnius's key attractions, including the Old Town, various shopping areas, and numerous restaurants, are within easy walking distance. This makes it an ideal base for both sightseeing and enjoying the vibrant local atmosphere. The hotel is also conveniently situated near public transportation options, facilitating exploration beyond the immediate vicinity. Regarding parking, it is available, but guests should be aware that it is often described as expensive and can be inconvenient. The hotel primarily offers valet service, requiring guests to leave their keys at reception, and some found the process of retrieving their vehicle cumbersome. Despite the parking cost, the unparalleled convenience of the hotel's location outweighs this for most visitors.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests frequently praising the team's friendliness, helpfulness, and attentiveness. Many highlight the professional and welcoming demeanor of the reception staff, often mentioning the quick check-in process and the thoughtful provision of sparkling wine upon arrival. Staff members are consistently described as knowledgeable and accommodating, going above and beyond to assist with requests, from providing local recommendations to handling luggage. The attentive service extends to the restaurant and spa areas, where staff are commended for their dedication. However, some guests reported isolated instances of rude staff or a perceived lack of concern regarding issues. While most experiences are positive, a few reviews noted that service could occasionally be slow or unorganized, particularly during busy periods, and some found certain staff members to be less patient or seemingly inexperienced. Overall, the commitment to excellent service is a defining characteristic.

Additional Information
Several additional details contribute to the overall guest experience. The hotel is notably pet-friendly, a significant advantage for travelers with animals, though finding suitable outdoor areas nearby can be a consideration. Guests with rewards program benefits often appreciate perks such as room upgrades. The hotel's interior design and seasonal decorations, particularly the elaborate Alice in Wonderland Christmas theme, are frequently mentioned as being exceptionally beautiful and a unique draw, attracting even non-guests for photos. However, some guests expressed frustration with the deposit policy, finding the required amount high and its explanation unclear. There were also isolated reports of issues with loyalty accounts, such as incorrect email registration, which proved difficult to rectify. While the hotel is generally well-maintained, some reviews suggest that certain areas are showing their age and could benefit from renovation, with a few guests feeling it has lost some of its previous grandeur. Concerns were also raised about bathtub safety, specifically the lack of anti-slip mats.