Grand Pacific Hotel By Ihg

The hotel offers a unique blend of historic colonial elegance and modern luxury, making it a truly memorable destination. Its signature feature is its stunning ocean views and prime location, often enjoyed from the poolside or room balconies, providing a serene backdrop to any stay. Guests consistently highlight the exceptional staff warmth and friendliness, the spacious rooms, and the excellent breakfast as key aspects of their experience. The hotel is particularly well-suited for couples seeking a romantic getaway, business travelers appreciating its central yet tranquil setting, and families who benefit from the accommodating staff and ample room space. To enhance your experience, consider requesting a room away from the bowling club for a quieter stay, and be sure to explore the on-site bakery for delightful treats and coffee.

Facilities & Amenities
The hotel provides a range of facilities that enhance the guest experience. The swimming pool, often described as large and inviting, offers beautiful views, though some guests note its simple rectangular shape and lack of shade. A well-equipped fitness center is available for guests to maintain their routines. Most guests find the Wi-Fi reliable, enabling them to stay connected, though some report occasional instability. The on-site bakery is a popular spot, offering a good selection of delicious food and drinks, including excellent coffee. For relaxation, the spa is highlighted as a worthwhile indulgence, though some suggest it could benefit from renovation. The bar areas, especially the poolside one, are appreciated for their ambiance and drink options, sometimes featuring live entertainment. Rooms are also equipped with tablets for convenient service requests.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as immaculate and spotlessly clean. The rooms are generally noted for their spaciousness, often accommodating families comfortably. Most guests find the beds very comfortable, ensuring a restful night's sleep, though a few mention them being either too soft or too firm. The bathrooms are typically large with good showers, and the provision of Pure Fiji products is a welcome touch. However, some guests have noted design quirks in the bathrooms, such as a lack of privacy due to glass walls or awkward toilet paper dispenser placement, and occasional drainage issues or unpleasant smells. A significant recurring concern is noise levels, particularly from a nearby bowling club playing loud music late into the night, and sometimes from maintenance work or corridors, impacting the tranquility of some rooms. Many rooms offer pleasant ocean or harbor views, though some views may be partial.

Dining & Food Quality
The hotel offers diverse dining experiences, with breakfast being a consistent highlight for many guests. The buffet breakfast is widely praised for its variety, including fresh juices, waffles, and local produce, though some guests found the selection average or experienced slow refills. The restaurants and poolside bar provide a range of options for lunch and dinner, with food quality receiving mixed feedback; many describe it as delicious and of a high standard, while others found dishes bland, cold, overcooked, or overpriced. Room service is generally noted as efficient, though some guests encountered delays or incorrect orders. The bar service, while offering good drinks and cocktails, sometimes suffered from slowness or inattentiveness, particularly during busy periods. Overall, while the dining experience can be excellent, consistency in food quality and service can vary.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it an ideal base for exploring the city. Guests appreciate being within easy walking distance of numerous Suva attractions, including Thurston Gardens, the Fiji Museum, Albert Park, and various shopping and dining options in the city center. Its position on the foreshore provides beautiful views and a sense of tranquility despite its urban setting. For those arriving by car, parking is available, though it can sometimes be limited during peak hours. The hotel also facilitates airport transfers, ensuring convenient access for travelers. While generally well-regarded for its accessibility, some guests note the need for taxis for longer distances within the city.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, warmth, and attentiveness. Guests frequently commend their helpfulness, professionalism, and genuine desire to ensure a comfortable stay, often going above and beyond expectations. The check-in and check-out processes are generally described as smooth and efficient. While many guests report excellent housekeeping and concierge services, some experiences with bar service and room service have been mixed, with occasional reports of slowness, inattentiveness, or lack of initiative. Despite these isolated instances, the overwhelming sentiment is that the staff's welcoming demeanor and dedication to service significantly enhance the overall guest experience, making visitors feel like royalty and part of the family.

Additional Information
The hotel is frequently chosen for special occasions like anniversaries and birthdays, with staff often going to great lengths to provide memorable touches such as room decorations, complimentary treats, and personalized greetings, making guests feel truly celebrated. However, guests should be aware of potential noise disturbances from external sources, including a nearby bowling club that hosts functions with loud music late into the night, and occasional noise from the adjacent rugby field. Another point of concern for some guests is the hotel's cashless policy, which can be inconvenient, and a significant credit card surcharge that has led to frustration for some, who feel it is excessive. Additionally, some guests have noted the absence of a self-service laundry facility, which would be beneficial for longer stays.