Green Hotel Budapest

The hotel is primarily recognized for its strategic location directly opposite the Puskás Ferenc Arena and a short walk from the metro station, making it an ideal choice for concert-goers and business travelers attending events in the area. Guests frequently highlight the convenience of its position, allowing easy access to public transport and the city center. While many appreciate the friendly staff and the bountiful breakfast, feedback on room cleanliness and overall hotel condition is notably mixed. The hotel caters well to short-stay guests looking for a convenient base, offering a practical solution for those prioritizing accessibility over luxury. However, some guests find its quality does not align with its advertised star rating. To enhance your stay, consider requesting a room on a higher floor or away from the main street to mitigate potential noise, and be aware that the hotel is often seen as more suitable for brief visits rather than extended stays.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied, often reflecting the property's age. The Wi-Fi connectivity is a frequent point of concern, with many guests reporting it to be slow, unreliable, or only functional in the lobby area, making it challenging for those needing consistent internet access. The elevators are consistently described as old, slow, and small, often accommodating only two people, leading to long wait times, especially when only one is operational. While some rooms include a mini-fridge, its functionality and whether it is stocked can be inconsistent. The television in rooms often receives negative comments, with reports of limited channels or non-functional units. Some guests found the air conditioning effective, while others experienced issues with heating during colder periods. A kettle is sometimes provided, though guests note the absence of complimentary tea or coffee supplies.

Cleanliness & Room Comfort
The cleanliness and room comfort receive highly mixed reviews, with many guests expressing significant concerns. Numerous reports mention dust on surfaces, dirty floors, and various stains on carpets, walls, and even bedding and towels. The bathrooms are frequently cited for issues such as mold, broken shower equipment, poor drainage, and a general lack of cleanliness, including dirty toilets and badly positioned washbasins. While some guests found the beds comfortable and the linens clean, others reported uncomfortable mattresses where springs could be felt, or squeaky frames. Noise levels are a recurring complaint, primarily due to thin walls allowing sounds from neighboring rooms and loud street noise, which can disrupt sleep. In-room amenities like towels are sometimes described as old or stained, and the overall room condition is often noted as outdated with visible wear and tear, including broken furniture and non-functional items.

Dining & Food Quality
The hotel's breakfast service garners a wide range of opinions, indicating a mixed experience for guests. Many describe it as bountiful, delicious, and offering a good variety of options, including fresh vegetables and Hungarian specialties. These guests often praise the quality and selection available. However, a significant number of reviews characterize the breakfast as poor, simple, or boring, with complaints about cold food, minimal choices, and stale pastries. Specific issues mentioned include over-fried eggs, cold coffee, and dirty cutlery or glasses. While some found the overall food quality acceptable, others reported issues such as dust particles in food or excessive oil. The dining area can also be perceived as small, leading to some guests eating in the reception area.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, particularly for those attending events at the nearby Puskás Ferenc Arena or Hungexpo. Guests appreciate its close proximity to a metro station and tram lines, providing excellent public transport links to the city center and other attractions. This accessibility makes it a convenient base for exploring the city. While the immediate surrounding area is described as busy, some guests feel secure due to the presence of a police station nearby, though others perceive it as less appealing or "sketchy" for evening walks. Parking is available, including an underground garage, which is a significant convenience for guests arriving by car, though there is some confusion regarding its cost, as it is sometimes advertised as free but incurs a daily fee.

Staff & Service
Feedback on the staff and service is notably polarized, with experiences varying significantly among guests. Many reviews commend the staff for being kind, friendly, and helpful, particularly at the reception and during breakfast, noting their willingness to assist with inquiries and provide directions. The check-in process is sometimes described as quick and efficient. However, a considerable number of guests report negative interactions, characterizing staff as unfriendly, rude, unprofessional, or indifferent, especially when issues arise. Some guests experienced long waits during check-in or issues with their bookings not being found. Concerns are also raised about staff's English proficiency, which can hinder problem resolution. Housekeeping service also receives mixed comments, with some rooms reported as not being cleaned adequately or having issues with towel replenishment.

Additional Information
Guests frequently encounter issues with room key cards malfunctioning, requiring multiple trips to the reception for reprogramming, which can be inconvenient and disruptive to their stay. A recurring observation among visitors is that the hotel's actual quality and amenities often fall short of its advertised four-star rating, with many guests suggesting it aligns more closely with a two or three-star establishment. This discrepancy can lead to unmet expectations for those booking based on the higher rating. Furthermore, many reviews indicate that the hotel is generally more suitable for short stays, such as one or two nights, particularly for those attending specific events like concerts or business meetings. Guests planning longer visits might find the overall condition and amenities less accommodating for extended periods, suggesting it serves best as a practical, temporary base.