Grinbergs Village Hotel

This hotel offers an immersive natural environment, renowned for its lush landscaping and abundant wildlife, providing a tranquil escape. It is particularly well-suited for families seeking engaging activities, couples desiring a peaceful retreat, and pet owners due to its accommodating policies. Guests consistently highlight the exceptional recreation team, diverse pool options, and delicious food as standout features. While the accommodations are generally spacious, some areas could benefit from updates. To enhance your stay, consider requesting a recently renovated room or chalet, and be prepared for the hotel's charming but hilly terrain and cobblestone paths, which might be challenging for those with mobility concerns.

Facilities & Amenities
The hotel boasts a variety of facilities designed for relaxation and entertainment. Guests frequently praise the large heated indoor pool, noting its pleasant temperature, which is ideal for all weather conditions. There are also several outdoor pools, providing ample space for swimming and lounging, though some suggest the pool glass could be cleaner. While a dedicated fitness center is notably absent, the property offers various sports facilities, including football fields, tennis courts, and beach tennis courts, though some of these may require maintenance. A popular fishing lake is available for guests, and the brinquedoteca (indoor playroom) is well-equipped and appreciated by families. Wi-Fi connectivity is generally reliable throughout the property.

Cleanliness & Room Comfort
Overall, guests find the hotel to be clean and well-maintained. Rooms are often described as spacious and conducive to relaxation. However, feedback on room comfort is mixed; while some praise comfortable beds and fresh linens, others note that beds can be old or uncomfortable, sometimes consisting of two single beds pushed together. Many rooms are perceived as dated and could benefit from renovation, with complaints about poor lighting and noisy mini-fridges. Bathroom conditions vary, with some guests reporting weak showers, leaking faucets, or rusting fixtures. Noise levels can also be an issue, with some guests experiencing disturbances from corridor conversations, loud events, or even pigeons on higher floors.

Dining & Food Quality
The hotel's dining experience receives varied but generally positive feedback. The breakfast is widely praised for its variety, completeness, and delicious options, though some guests desire more daily variation or earlier serving times. Lunch and dinner are often described as homemade and flavorful, with a good selection of dishes. However, some guests find the meat dishes to be occasionally tough or dry, and a few mention a lack of diversity over extended stays. The restaurant itself is noted for its beautiful ambiance and often features live music, enhancing the dining atmosphere. The pool bar offers good drinks, but some guests find the prices for beverages, particularly bottled water, to be high, and service can sometimes be slow.

Location & Accessibility
The hotel enjoys a central location, offering convenient access to the city center, a permanent craft fair, and other local attractions. However, a significant aspect of the property's design is its hilly terrain, characterized by steep slopes and cobblestone paths. This can pose considerable challenges for guests with reduced mobility, seniors, or families with strollers, making movement around the expansive grounds difficult. Parking is available, but some areas are described as tight or difficult to maneuver. Internal roads are narrow and lack sidewalks, requiring caution. A few guests have also reported a strong sewage smell in certain areas, particularly near a stream on the property.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and professionalism. The recreation team is particularly highlighted as exceptional, providing engaging and energetic activities for both children and adults, often cited as a major reason for repeat visits. While many guests report a quick check-in process, some have experienced long queues or perceived inflexibility from the reception staff regarding early check-in or late check-out requests. Housekeeping is generally efficient, ensuring rooms are clean. However, some guests have noted inconsistencies in maintenance response times, with certain issues remaining unaddressed. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
The hotel maintains a strong pet-friendly policy, offering dedicated areas and amenities for pets, which is highly appreciated by animal owners. However, some non-pet owners have noted occasional disturbances from pet noise or odors. Guests should be aware that room service is not available. A common point of feedback is the lack of readily available free water dispensers throughout the property, requiring guests to purchase bottled water, which some find expensive. Specific issues mentioned include pigeon presence and associated cleanliness concerns on higher floors of some buildings. Some guests also reported issues with the hotel's cashback program, experiencing difficulties in receiving their promised benefits.