Gwangju Madrid Hotel

This hotel is highly regarded for its spacious rooms, excellent location directly opposite the KTX station, and a range of unique in-room amenities such as clothes stylers and whirlpool tubs. It is an ideal choice for business travelers due to its convenient access to transportation and work-friendly spaces, while sightseers and families will appreciate its proximity to local markets and dining options. Couples can also enjoy a comfortable and relaxing stay with the luxurious bathroom features. To ensure a comfortable stay, guests should be aware that some mattresses are quite firm, and it's advisable to confirm air conditioning activation with the front desk upon arrival.

Facilities & Amenities
The hotel offers several convenient facilities that enhance the guest experience. A free self-service laundry facility, complete with detergent and dryer sheets, is available on the top floor, proving to be a significant bonus for many travelers. Guests consistently praise the reliable and free Wi-Fi throughout the property. A convenience store is conveniently located either within the hotel building or immediately adjacent to it, providing easy access to snacks and necessities. Many rooms are equipped with LG stylers for clothes sanitation, and some even feature massage chairs, adding a touch of luxury. A PC for printing is also available in the lobby for guest use.

Cleanliness & Room Comfort
Rooms are generally described as clean and notably spacious, providing ample room for relaxation. Many accommodations feature luxurious whirlpool tubs and strong showers, often complemented by high-quality toiletries, including toner, emulsion, and even facial masks. Feedback on beds is mixed; while some guests find them comfortable, many describe them as hard or firm. Noise levels vary, with some guests appreciating the quietness attributed to triple-glazed windows, while others report hearing neighboring rooms or mechanical parking noise. Some older rooms show signs of wear and tear, such as peeling tabletops or worn chairs, and occasional issues with lighting or air conditioning functionality have been noted.

Dining & Food Quality
The breakfast consistently receives high praise for its quality, taste, and overall value, often highlighted as a significant positive aspect of the stay. While the variety of options might be considered limited by some, guests appreciate the inclusion of both Korean dishes, such as rice and soup, and basic Western options, including bread and toast. The breakfast area can become busy and feel small during peak hours, and some guests noted that popular items like fruit might run out quickly without immediate replenishment. Despite these minor points, the food is generally well-prepared, with many guests commending the effort of the staff in the dining area. The convenience of having a satisfying breakfast on-site is a notable advantage.

Location & Accessibility
The hotel boasts an excellent location directly opposite or within a very short walk of Gwangju Songjeong KTX station, making it exceptionally convenient for travelers utilizing high-speed rail. It is also very close to the subway station, providing easy access to other parts of the city, including the airport. The proximity to 1913 Songjeong Market and various food streets means guests have abundant dining options and local experiences right at their doorstep. Numerous restaurants and convenience stores are readily available nearby, enhancing the overall convenience. Parking is available, with many guests appreciating the valet service and the ease of access, though some noted the mechanical parking system can be noisy.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Guests frequently highlight the accommodating nature of the reception staff, particularly regarding requests such as early check-in or assistance with directions. The check-in process is generally described as smooth and quick. The valet parking service is a notable convenience, with staff efficiently handling vehicles. Housekeeping staff are also commended for their diligence in maintaining room cleanliness. However, some guests reported isolated instances of unresponsive service, such as issues with amenities not being provided according to the number of guests, or a perceived lack of training in handling specific requests, though these appear to be exceptions rather than the norm.

Additional Information
Guests should be aware of a recent change in policy regarding disposable amenities, such as toothpaste, toothbrushes, and razors, which are now provided at an additional cost rather than as complimentary items, a point some guests felt was not clearly communicated. Some visitors also noted a minor inconvenience due to the absence of hooks in the shower room for hanging personal items. While the hotel is generally well-maintained, a few reviews mentioned that certain areas or rooms show signs of age or could benefit from minor repairs, such as tile work or wallpaper refreshing, indicating some inconsistency in room condition. Furthermore, it is important for guests to note that the hotel's location on some mapping applications might be incorrect, so it is advisable to verify the exact address or look for its prominent position directly opposite the KTX station for easy navigation.