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Hard Rock Hotel Cancun (Cancun, Mexico)


Hard Rock Hotel Cancun (Cancun, Mexico)

About Hard Rock Hotel Cancun

Listen to some tunes and sip on an icy drink south of the border at The Hard Rock Hotel Cancun. The hotel’s location allows guests to experience the best the Cancun has to offer. The hotel features an outdoor pool, fitness centre and spa services. A free children’s club is available for the young ones. Rooms feature premium bedding, blackout drapes and an LCD TV. Free Wi-Fi is also available for guest’s convenience. There are six restaurants and bars on the property. Zen, which features Asian cuisine, is a good place to enjoy a dinner. Pizzeto restaurant, which is open for lunch and dinner, offers plenty of pizza options. The Hard Rock Hotel Cancun is located in Cancun’s hotel zone, within a few kilometres of the La Isla Shopping Mall and the El Rey Ruins. Aquaworld, offering snorkelling and other outdoor water activities, is a 20-minute walk from the hotel. This accommodation is also known as All Inclusive Hard Rock Hotel, All Inclusive Hard Rock Hotel Cancun, Cancun Hard Rock Hotel, and Hard Rock All Inclusive.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

trivago Rating Index based on 3261  reviews from:
  • LocationExcellent  (9.3 / 10)
  • RoomsExcellent  (8.8 / 10)
  • ServiceExcellent  (9.1 / 10)
  • CleanlinessExcellent  (9.0 / 10)
  • Value for moneyExcellent  (8.5 / 10)

Positive Reviews


Family friendly.

The hotel is a good place to vacation with the entire family. The hotel offers options like a children’s only pool, free children’s club and childcare. The hotel does their best to ensure that the little ones will be kept safe and entertained while the ad


Rock star treatment.

The staff at the hotel do a marvellous job of ensuring that you receive the rock star treatment according to guests. From friendly and timely service at the poolside bar to quality service at the hotel’s restaurants, the professional staff helps make the


Scrumptious food.

The food offerings at the hotel have proven to be popular. Guests note that the variety of food, including Mediterranean, Mexican, Brazilian, Italian, and Asian choices provides you a world of dining options.

Negative Reviews


Bad credit.

Many guests have mentioned how dissatisfied they were with the resort’s credit-card system. The system requires guests to pay a 20 per cent service fee for any item purchased using a card and many noted how that fee inflated the cost of that item more tha


Noise at an 11.

The hotel has been noted as having poor soundproofing in rooms and guests have mentioned how they could hear noises, such as children crying or doors slamming from nearby rooms. Visitors point out that the paper-thin quality of the walls has made it feel


Oldies-style decor.

The décor at the resort doesn’t match up to the standards that many expect from Hard Rock Hotel Resorts. Some guests mentioned the resort as having old looking carpets and bed sheets also smelling a bit off.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Hot tub
  4. Body treatments
  5. Hot stone massage
Property amenities
  1. Café
  2. Arcade/Video games
  3. Express check-in
  4. Elevator
  5. Gym
  6. Hairdresser
  7. Parking
  8. Terrace
  9. Bell service
  10. Pets allowed
  11. Hotel bar
  12. Beach bar
For children
  1. Childcare
  2. Playground
  3. Organized activities for kids
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
  5. Television
  6. Hairdryer
  7. Air conditioning
  8. Minibar
  9. Satellite TV
  10. Telephone
  11. Safe
  12. WiFi
Sports facilities
  1. Volleyball
  2. Billiards
  3. Golf course
  4. Fitness
  5. Tennis court
  6. Table tennis
  7. Yoga
Suitable for
  1. LGBT friendly
Food and beverage
  1. All inclusive (upon inquiry)

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Boulevard Kukulcan, Km 14,5 , 77500 , Cancun , Mexico
Telephone: +52(998)8813600 | Fax: +52(998)8813601 | 

Frequently Asked Questions about Hard Rock Hotel Cancun

  • Is there a pool area at Hard Rock Hotel Cancun?

    Yes, Hard Rock Hotel Cancun offers 2 pool areas.

  • Are pets allowed at Hard Rock Hotel Cancun?

    Yes, Hard Rock Hotel Cancun has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at Hard Rock Hotel Cancun?

    Yes, Hard Rock Hotel Cancun provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Hard Rock Hotel Cancun?

    Check-in at Hard Rock Hotel Cancun is available from: . Check-out time is by .

  • Where is Hard Rock Hotel Cancun located?

    Hard Rock Hotel Cancun is located in Boulevard Kukulcan, Km 14,5, 77500, Cancun, Mexico.

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