Heritage Hotel, Golf, Spa & Conference Center

This hotel is widely recognized as an exceptional wedding and event venue, offering a comprehensive experience with beautiful grounds, catering, and accommodation all in one convenient location. Its extensive fitness center and multiple pools are also frequently highlighted as significant attractions. The property is well-suited for couples seeking a romantic getaway or planning a wedding, families who appreciate the recreational amenities, business travelers attending conferences, and golf enthusiasts due to its direct course access. Pet owners will also find the hotel accommodating. While many guests praise the hotel's charming, rustic ambiance and the attentive service provided by some staff members, others note that some areas appear dated. To enhance your stay, it is advisable to confirm your room type upon check-in and inquire about specific amenity hours, as these can vary.

Facilities & Amenities
The hotel offers a wide array of facilities that are highly valued by guests. The indoor pool and outdoor pool are popular, providing options for swimming regardless of the weather, though some guests wished for longer operating hours. The hot tub, sauna, and steam room are appreciated for relaxation, despite occasional reports of the hot tub being out of service. The fitness center is consistently praised for being large, well-equipped, and one of the best available. Guests also enjoy the presence of a ping-pong table and a mini arcade. While Wi-Fi is available, some guests noted a lack of in-room microwaves. The hotel's extensive grounds and various amenities contribute to a resort-like atmosphere, offering numerous recreational opportunities for visitors.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. Many guests find their rooms to be clean and the beds comfortable, ensuring a restful night's sleep. Some rooms are described as spacious, offering ample living area. However, a significant number of reviews indicate that the rooms are outdated and show signs of wear, with some reporting dusty surfaces, stained carpets, or worn furniture. Specific issues mentioned include uncomfortable mattresses, small beds in double rooms, and a ripped pull-out bed. Noise can be a concern, with reports of loud HVAC systems, noisy bathroom fans, and thin walls allowing sound from neighboring rooms or hallways. The bathroom size is sometimes noted as small, and issues like cracked tiles, a loose faucet, or an inconvenient shower curtain design have been reported.

Dining & Food Quality
The hotel offers various dining options, with mixed reviews on quality and value. The Tavern restaurant generally receives positive feedback for its good food and drinks, with specific dishes like seared salmon, ribs, and burgers being highlighted. The staff at the Tavern are often commended for their service. However, some guests experienced slow service or found certain dishes, like steak, to be dry. The breakfast buffet is available at an additional cost, which many guests found to be overpriced for the quality, describing it as mediocre with sometimes cold food or limited options. In contrast, the food quality for weddings and events held at the hotel is consistently praised as excellent, delicious, and varied, with well-managed buffets.

Location & Accessibility
The hotel's location is a major draw for many guests, described as quiet, convenient, and set amidst beautiful scenery. It offers easy access to a golf course and is well-situated for exploring local attractions and nearby towns. Guests appreciate the peaceful environment, which feels somewhat secluded yet remains accessible. While the hotel provides ample parking, some visitors found the distance from the parking areas to the front desk to be inconvenient. Despite being in a somewhat isolated setting, the property is considered safe and provides a good base for those looking to explore the surrounding Connecticut area or attend events without needing to travel far.

Staff & Service
Guest experiences with staff and service are varied. Many reviews highlight the friendly staff, describing them as helpful, accommodating, and providing a warm welcome. The event and wedding staff consistently receive high praise for their professionalism, attentiveness, and ability to ensure smooth operations. However, a notable number of guests reported encountering rude or unprofessional staff, particularly at the front desk, with instances of unhelpful attitudes or a lack of information regarding hotel amenities and policies. Some guests experienced slow check-in processes or found the front desk unresponsive to calls. While some housekeeping services were excellent, others noted issues with rooms not being properly cleaned or amenities not being restocked.

Additional Information
Guests should be aware of several important details that impact their stay. The hotel has a pet-friendly policy, which is appreciated by animal owners, though a high pet cleaning fee is often noted as a significant additional cost. Many reviews mention an unexpected resort fee or destination fee added to the bill, which some guests felt was not clearly communicated or justified. The hotel's decor is frequently described as outdated or vintage, which some find charming and rustic, while others perceive it as worn and in need of renovation. For those attending weddings, the convenience of having the ceremony, reception, and accommodation all in one location is a major benefit. Some guests also reported issues with power outages and the lack of a generator.